SENIOR CASE MANAGER – LIFE INSURANCE LONG TAIL CLAIMS - SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

This is a fantastic opportunity for a Claims professional with experience and strong medical/technical knowledge to move into the Life team.

In return, you will be part of a challenging environment and a dynamic ‎team culture. You will be recognised for your commitment and rewarded for high ‎performance with excellent employee benefits, flexible work arrangements and great opportunity for career growth and progression.‎

About the role

• Manage initial and ongoing assessment of claims through to finalisation

• Build effective relationships with a variety of key ‎‎stakeholders - both internal and external.

• Ensure consistent delivery of a high standard of customer service and provide regular updates to customers throughout the duration of their claim.

About you

• Minimum 12 months previous experience managing Retail or Group Life Insurance claims
• Experience in assessing health related claims
• High-level conversational, written and listening skills
• Solid problem solving and relationship building abilities
• The ability to exercise sound judgement whilst handling multiple tasks
• Excellent time management, resilience and agility when changes occur
• A mindset which is supportive and allows you to ‘walk in our customer's shoes'
• Highly organised working methods with good attention to detail
• A desire to collaborate, participate and support your team
• A drive to go above and beyond when assisting customers and colleagues
• Tertiary qualifications are highly desired (Legal, Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers