Role Description

As a Claims Handler at Allianz, you’ll play a vital role in delivering on our promise to customers. You’ll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards.

Working as part of a collaborative team, you’ll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most.

This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday).

Salary

£25,000 – £30,000 per annum (depending on experience, skills, and location), plus a comprehensive benefits and development package.

About You

You’ll bring a proactive, organised, and customer-focused approach to claims handling, with the ability to manage competing priorities and deliver high-quality outcomes.

In this role, you will:

• Register and validate new claims, accurately applying policy terms and conditions
• Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions
• Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment
• Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently
• Maintain accurate reserves, process payments, and follow regulatory and company guidelines
• Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines
• Apply referral processes appropriately for claims outside your authority level
• Support team development by sharing knowledge and assisting less experienced colleagues
• Identify opportunities to improve processes and enhance the customer experience through innovation and technology

Essential Skills

• Personal injury / credit hire experience or working with fraudulent claims
• Strong organisational and multitasking skills with the ability to manage deadlines under pressure
• Excellent communication skills with a strong customer service focus
• Good understanding of telephony-based customer service environments

Desirable Skills

• Previous experience working within fraud, insurance or claims handling.
• Responsible Artificial Intelligence usage with experience using Generative AI tools such as onsite Webchat / Chat Bot systems is desirable but not essential

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days
  
  

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Conor McCourt

Closing date:7th June 2026

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.

#LI-Hybrid