What if your next role gave you the scope to lead, transform, and leave a real mark on a growing business? Join Allianz Partners as a full-time Senior Manager – Warranty & Claims Operations in Bangkok, owning our automotive extended warranty function across Claims, Contact Center, and Policy Administration for Thailand Reporting to the Head of Operations – Specialty Lines APAC, you'll lead a team of 30+ professionals and play a defining role in how Allianz Partners delivers automotive warranty solutions across Thailand.

What You'll Do

• Lead and develop a team of 30+ professionals across warranty claims, contact center, and policy administration
• Own claims performance and portfolio profitability — monitoring key metrics and driving improvement initiatives
• Set the standard for warranty claims quality — acting as the senior escalation point and establishing governance frameworks and audit processes
• Build and lead fraud prevention programs and implement controls to protect portfolio integrity
• Manage relationships with dealers, OEMs, and automotive repair network partners
• Drive process improvement and automation initiatives to enhance efficiency and turnaround time
• Develop dashboards and reporting tools, translating data into actionable insights for senior leadership
• Contribute to strategic planning and annual budgeting for the function

What You'll Bring

• Experience leading or managing teams in a fast-paced, operations-driven environment — across any industry or function
• A track record of owning performance outcomes — whether through KPIs, service levels, cost management, or quality metrics
• Comfort working with data and operational reporting to inform decisions and drive improvement
• A problem-solving mindset with the ability to handle escalations and keep complex operations running smoothly
• Familiarity with AI-powered tools, automation, or analytics platforms is a plus
• Strong English proficiency — written and verbal

What We Offer

• Competitive salary and performance-based bonus
• Provident fund and comprehensive health insurance including dependents
• Hybrid and flexible working arrangements
• Access to Allianz Partners' global learning platform and regional career mobility opportunities
• A high-visibility APAC leadership role with exposure to global Allianz Partners stakeholders

101810 | Operations | Professional | Allianz Partners | Full-Time | Permanent