About the Job

Within the COE Enabler Operations, the Provider Manager organizes, implements, and steers the operational relationship with suppliers, with the objective of maximizing the value delivered by these providers for the client business tribes and ecosystems.

In this role, you are responsible for ensuring compliance with supplier commitments and with demand management processes. You support the tribes and client business teams in optimizing their collaboration with suppliers to deliver projects and maintain applications, while guaranteeing service quality.

The Provider Manager takes into account the evolving needs of the tribes and business teams to adapt external delivery models, with a focus on economic efficiency and maximizing value creation. You will act as a key partner to Tribe Leaders in monitoring outsourced services, and to Scrum Masters in supporting agile ways of working with suppliers, within the framework of the established contractual agreements.

What you do

• Contribute to the selection of the SaaS vendor/publisher in case of sourcing changes (market analysis, offer benchmarking, analysis of licensing models and SLAs), define the expected service offering (business requirements, functional scope, SLRs, SLAs, performance and security conditions) in coordination with the OE and internal stakeholders, and ensure that changes impacting the service contract are properly taken into account (functional changes, usage evolution, scaling needs, pricing changes).
• Lead the transition/onboarding phase with the vendor and ensure the setup of a steady-state operating model (operational processes, support models, incident management, reporting, governance), and manage the execution of SaaS services in compliance with contractual commitments, SLAs, and economic, technical and functional performance levels.
• Analyze usage, performance, availability and security indicators, provide continuous improvement recommendations, anticipate, prevent and manage operational and cybersecurity risks, handle escalations with the vendor, and ensure the supplier implements corrective and evolutionary actions (patches, releases, product roadmap).
• Ensure service continuity, resilience and the provider's ability to meet business continuity and disaster recovery requirements (RTO, RPO, fallback plans), manage demand and consumption (licenses, modules, storage, API usage, environments), provide the inputs required for the SaaS capacity planning developed by the vendor (usage forecasts, volumes, seasonality, business roadmap), and review and validate billing elements (units of work, volumes, licensing models, consumption).
• Guarantee smooth exit and reversibility processes: data export, environment handover, continuity of use, compliance, and ensure that compliance controls performed by the vendor are properly managed (security, GDPR, certifications, audits).
• Prepare and facilitate SaaS governance forums (steering committees, execution committees, performance reviews), ensure cross-functional coordination, reporting and communication with tribes, squads and IT entities, and promote the SaaS client-supplier relationship model among internal stakeholders.
• Share best practices for SaaS consumption and management (license optimization, governance, usage control) and drive adoption of efficient SaaS operating standards across the organization.

What you bring

• Proven experience (5+ years) in managing external suppliers, ideally in a SaaS environment, with strong leadership in a scaled agile context and the ability to negotiate, challenge vendors, and make structuring decisions.
• Assertiveness, sound judgment, and the ability to manage complex situations.
• Excellent interpersonal and communication skills, with a strong team‑oriented mindset. Proficient in English (vendor interactions, contracts, governance).
• Analytical mindset, strong synthesis skills, and the ability to promote a holistic vision. Adaptability, ability to step back, provide meaning, and support change management.
• Experience in the IT applications space within the insurance sector is a plus.
• Knowledge of Agile / Scrum practices. Awareness of SaaS‑specific challenges: Service Level Management (SLM), vendor governance, license management, and cloud security.
• Tools: JIRA / CONFLUENCE, Office Suite, Excel at an advanced level.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

104736 | Procurement | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent