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Data Catalog Support Engineer

BASF

BASF

Customer Service
Kuala Lumpur, Malaysia
Posted on Monday, April 8, 2024

Digital Hub Kuala Lumpur attracts, inspire and develop diverse talents who will elevate BASF’s digital journey.

As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe are part of the technology powerhouse driving our vision. Join our organization and make an impact in an inclusive and diverse work environment. We value individual differences and provide opportunities for you to contribute your unique perspective towards our collective goals.

Objectives of the Position

As part of BASF’s Data & AI Powerhouse, we as Data Transparency team provide an enterprise-wide Data Catalog solution as single-point of truth to share knowledge about data and to find and access relevant documented data in an efficient, convenient, and compliant way. Our goal is to accelerate business decisions and processes by enabling data citizens to connect data with insights.

As part of an agile team, you will support our internal users by e.g., handling tickets, answering questions, resolving incidents, and integrating metadata using standard connectors.

Main Tasks

  • As part of an agile DevOps team, you contribute to bring transparency into BASF’s Data Landscape via the BASF Data Catalog.
  • You contribute to the improvement of continuity and quality of support and incident processes.
  • You support our internal users using multiple communication channels including chat, email and phone and are responsible for our shared mailbox.
  • You create tickets, resolve incidents, and raise issues with the Data Catalog’s 3rd party vendor.
  • You are responsible for documenting bug reports and monitoring performance.
  • Further, you integrate metadata from different data sources into the Data Catalog using standard 3rd party connectors and monitor the integration jobs.

Requirements

Education

  • A bachelor's degree in information technology, computer science, or similar

Work Experience

  • Minimum 2 years work experience

Technical & Professional Knowledge (Mandatory)

  • You have analytical and problem-solving skills and the ability to prioritise and diagnose technical issues.
  • You have Hands-on experience working in cloud environments using IAAS and PAAS components, preferably on Microsoft Azure.
  • You understand security topics, such as multi-factor authentication, encryption, certificates, proxy and firewall rule requests, protection of sensitive data e.g., passwords.
  • You have high language proficiency in English and the ability to communicate clearly and effectively, both orally and in writing.
  • You have a strong interest in technical innovation and continuous system optimisation.
  • You are eager to learn and have a proactive working approach, good self-organising and team working skills in an agile and remote environment

Technical & Professional Knowledge (Additional plus/Nice to have)

  • Hands-on experience with Incident Management tools (e.g., ServiceNow) is beneficial.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €68.9 billion in 2023.

BASF is committed to empowering its employees to pursue their interests and explore emerging technologies. By investing in top-quality tools and promoting cross-functional collaboration, we encourage our team members to drive positive change within our organization. Come join us and be a part of our digitalization journey.

Further Information at https://go.basf.net/careers_digitalhubkl