• Provide leadership and guidance in Quality Management, Quality Control and Non-Conformance Management for Yokkaichi Kasumi site.
• Implement and maintain an effective Quality Management System including Non-Conformance Management and Quality control to meet the BASF and customer requirements.

A.1 Site Quality Control Management

• Lead QA/QC team to manage all aspects of material inspection, Quality control laboratory and equipment management including Safety, MOC, 5S, BBSO, etc.
• Monitor all test-related activities for raw material, semi-product and finished goods inspection.
• Responsible for the edition and periodical update of the Quality Control Manual when necessary to formulate the accurate guidelines for all relevant staff e.g., engineers, operators, etc.

A.2 Site Quality Management

• Coordinate and manage external customers, suppliers, tollers, certification audits.
• Coordinate to establish site KPIs and monitor/responsible to ensure the achievement of Quality KPIs. Identify, construct and agree on appropriate improvement actions and deadlines with the relevant departments if required.
• Compile and analyze Quality data to detect trends and initiate / lead improvement projects as required.
• Responsible for the QC/QM Area. and management representative of ISO 9001 Quality Mgt. system.
• Plan and direct activities related to ISO certification to secure the certification and successfully pass the subsequent audits.

A.3 Site Non-Conformance Management

• Manage all non-conformance issues resulting from customer complaints, internal Quality issues and raw material abnormities including liaising with service providers and / or toller as relevant.
• Lead investigation of key issues and participate in the regional Quality project. Close collaborations with Production, Sales, Technical and Supply Chain to ensure the effective implementation of preventive and corrective measures to prevent recurrence.
• Monitor and verify all NCM Customer Reports are submitted to customers in an accurate and professional manner. Follow-up agreed actions / deadlines on a monthly basis.
• Pre-empt / highlight potential business impacts from NCM to site Management and A-PMA Regional Quality, including recommendations and resolutions to overcome the challenges

A.4 Toller Quality management

• Ensure toller apply Quality management system in accordance with ISO 9001 standard and comply with BASF / customer Quality requirement
• Create Quality control standard and cooperate with toller to ensure finished products testing in accordance with the established systems. Confirm toller Quality control procedures are properly carried out and meet Quality standards / specifications.
• Manage toller non-conformance and collaborate with toller to find best resolutions to minimize risk for the business. Ensure root cause(s) is identified and corrective / preventive actions assigned.
• Analysis and monitor toller Quality performance, organize regular meetings with toller for continuous improvement and initiate improvement project with toller as required.

A.5 System Document Control

• Maintain company QM & EHS document to ensure the fulfilment of all system requirements.
• Coordinate with related departments to optimize system procedure and practice.

A.6 Responsible for the Management of Raw material & Product Specification / Assurance Agreements

• To provide guidance on the management of raw material & product specification and agreements.
• To implement and track agreements, resolve conflicts, and provide resolutions to ensure that BASF, A-PMA and Customer requirements are met to reduce business liability.
• Coordinate data from routine inspection to identify trends and deviation.

A.7 Quality communication and reports

• Contact windows for all external departments and Toller to manage quality related information.
• Coordination of Quality related issues with Reginal QM team.
• Organize regular Quality meeting to communicate Quality performance with related parties, follow up the actions.
• Prepare and maintain related Quality data, analysis and reports, provide to related parties as per required.
• Promote Quality culture via sharing of Quality requirements and knowledges to enhance the employees’ Quality awareness and skills, e.g., World Quality Week, BJL Monthly TPU meeting, etc.

A.8 Support in Implementing of Special Projects / Tasks

• Support and join in relevant company project assigned by superior.

B. Team Leadership

• Lead and mentor the site Quality management & Quality control team.
• Responsible for team development, resource, personnel succession and recruiting.
• Assign and review all team members’ job allocation, cost center owner management, budget control.
• Sets annual QM initiatives, reviews performance and define improvement projects / measures.

Key shared accountabilities

• Supports product recalls.
• Contributes to contract management.
• Contributes to specifications management.
• Supports customer request handling (Quality and management system related).
• Supports implementation of improvement measures.

Education

Education: Bachelor degree or above in chemical field.

Working Experience

• Working Experience: Minimum 5 years of working experience in manufacturing or R&D
• If education is not related to Chemical, at least 7 to 9 years of experience in above field and health administer license is needed.

Technical & Professional Knowledge

Know-how (KH)

• Capability to drive a Quality management system in a complex organization and leverage BASF global resources in the most cost-effective way (acting as an entrepreneur)

• Excellent knowledge of production/chemical and the respective Quality assurance/performance characteristics
• Good understanding of Quality/Environmental Safety standards (ISO 9001, IATF 16949, ISO 17025, ISO 18001, ISO 14001) and requirements concerning product stewardship and non-conformance management (customer complaints
• Good communication skills with writing/speaking in English and Japanese

Problem Solving (PS)

• Capability to resolve complex, high risk / liability customer’s complaints that might result in recall.