Objectives of the Position

• Provide end-to-end operational support for import and export shipments across APAC, ensuring on-time execution, documentation accuracy, and compliance with global trade regulations.
• Act as the coordination hub between suppliers, logistics service providers , Business Units, and customs brokers to deliver reliable, compliant, and cost-effective shipping operations.
• Managing and maintenance of import export and customs operations, handling relevant administrative activities, reporting, and documentation processes for the assigned countries
• Archiving all applicable documentation in accordance with company and regulatory guidelines
• Proactively escalate cases of deviations in transportation activities to bring shipment back on track in meeting defined and agreed delivery dates
• Meet defined service levels and any agreed qualitative requirements pertaining to core transportation and documentation scope of work
• Support monitoring and evaluation of service provider’s performance referring to agreed KPIs and conduct periodic quality reviews

Main Areas of Responsibilities and Key Activities

• Responsible for logistics fulfilment processes (including SAP TM maintenance and process adherence) for all import and export shipments by working closely with the country import export & customs teams and hub-based overseas delivery services community
• Responsible for analyzing issues and managing where possible, escalating to country and/or Hub import export & customs teams for attention or improvements required
• Non-conformances management (NCM) and issue log maintenance and ensure reported issues are addressed with corrective action (if applicable)
• Consolidate, prepare and verify import export & customs operational reports to management and other relevant stakeholders
• Participate in system and new process flow testing where required
• Initiate continuous improvement initiatives and issue resolution of supply chain issues pertaining inbound and outbound transportation management on behalf of assigned countries.
• Participation in import export community meetings / activities where required and support service provider management and service delivery performance in assigned countries from global services hub

Other responsibilities

• All other tasks as assigned relevant to meeting BASF and the objectives as outlined above.
• Assumes back up responsibility for team member/line manager for service provider management and import export operations as required

Requirements

Education

• Degree / Diploma (with relevant work experience) in Logistics/Supply Chain/Business Management or related field

Working Experience

• Minimum 3 years of experience in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry preferred

Technical & Professional Knowledge

• Efficient in MS Office applications such as Excel, PowerPoint and Word
• Basic understanding on Import & Export regulations.
• Knowledge in SAP system (TM/ SD/ MM Module) is preferred. Experience on using Cobalt or S4 Hana.
• Proactive team members who take ownership and show persistence to achieve results and exceed expectations.
• Ability to work independently on problem solving and identifying solutions.
• Good interpersonal skills and a team player
• Good command of written and spoken English is necessity.

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my