Architectural Design & Strategy

• Develop and maintain the overarching architecture for Salesforce and CRM digital solutions, ensuring alignment with business objectives.

• Define standards, guidelines, and best practices for Salesforce implementations.

• Create architectural blueprints, roadmaps, and technical documentation.

Program Leadership

• Support the planning, execution, and delivery of large‑scale Salesforce programs.

• Collaborate with business stakeholders, developers, and IT teams to ensure successful outcomes.

• Identify and manage program risks, issues, and dependencies.

Solution Development

• Oversee the design and development of custom Salesforce solutions, including complex integrations.

• Ensure solutions are scalable, secure, and aligned with industry and internal standards.

• Provide technical leadership and mentorship to development teams.

Stakeholder Engagement

• Serve as a trusted advisor for Salesforce and CRM architecture topics.

• Lead workshops, requirement discussions, and presentations to ensure alignment and buy‑in.

Continuous Improvement

• Stay current with Salesforce innovations, industry trends, and emerging technologies.

• Identify improvement areas and drive adoption of new features and capabilities.

Governance & Compliance

• Establish and enforce architectural governance frameworks.

• Conduct reviews and audits to ensure adherence to standards, regulations, and security principles.