IT Asset Management

• Handle Incidents, Service Requests, and Changes related to IT Asset and Configuration Management

• Perform data correction, maintenance, and cleanup activities in the ServiceNow CMDB

• Support CI data quality management, including validation, health checks, mass updates, and structural corrections

• Create and maintain CI and asset reports for internal stakeholders and operational teams

• Support asset lifecycle processes by collaborating with CI Owners, CI Coordinators, and Asset Owners

• Execute asset detection activities, including:

• Identification of devices connected to the network that are not documented in the CMDB

• Analysis and clarification of assets with unknown or unclear ownership

• Support continuous improvement and standardization of IT Asset and Configuration Management processes

IT Operations Platforms – Monitoring, Automation & Infrastructure Data

• Take operational responsibility for assigned platforms, including availability, data quality, and reliability, such as:

• Monitoring & Event Management (e.g. Zabbix, Datadog, Servicenow and Operations Bridge Manager)

• Infrastructure & Network Documentation / Asset Detection (e.g. Infraray, FNT Command)

• Workload Automation (e.g. Stonebranch Universal Automation Center)

• Coordinate and contribute to application lifecycle activities, including changes, releases, and platform improvements

• Enable event‑to‑incident processing and integrations with ServiceNow Event Management

• Linking monitoring and workload events to Configuration Items (CIs) and business services

• Supporting alert tuning in collaboration with monitoring and platform teams

• Analyze alerts, events, and job execution issues to support continuous improvement

• Maintain operational documentation, runbooks, and reports

• Create user documentation and support training and knowledge‑sharing activities

• Support projects, consult business partners, and coordinate with external providers

Collaboration & Stakeholder Management

• Collaborate with global IT operations, infrastructure, and service management teams

• Operate in a global organization and support cross‑hub collaboration and knowledge sharing

Required Qualifications

Education

• Degree in Computer Science, Information Technology, Business Informatics, or comparable qualification

• Or equivalent professional experience

Experience & skills

• Experience in IT operations, service management, monitoring, automation, or infrastructure platforms

• Basic understanding of ITIL processes (Incident, Request, Change, Event Management)

• Experience with ServiceNow (CMDB / ITSM; Event Management is a plus)

• Understanding of CMDB structures, CI relationships, and data quality principles

• Good understanding of network fundamentals, including:

• IP addressing and subnetting (IPv4)

• MAC addressing and device identification

• Switch and port connectivity

• VLAN‑based network segmentation

• L2/L3 concepts and the interpretation of SNMP‑based monitoring data

• Basic understanding of security and authentication mechanisms

• Working knowledge of databases (Oracle, PostgreSQL) in an operational context

• Experience with scripting and integration (e.g. Perl, REST APIs, SQL, JavaScript)

• Practical knowledge of:

• SQL (queries, reporting)

• APIs / interfaces

• Automation or scripting concepts

• Structured, analytical working style and good English communication skills