Strong experience in incident support, troubleshooting, and deployment / release support.

Strong hands on experience with Azure DevOps, including deployment tracking, pull request, and collaboration in release and change workflows.

Experience working with Level 2 and Level 3 product and development teams, as well as infrastructure support teams.

Hands on experience with Service Management tools and processes (ServiceNow, ITIL framework).

Experience collaborating with external support providers in operational contexts.

Strong analytical and troubleshooting skills, with the ability to work under pressure.

Good communication skills and ability to collaborate with stakeholders across regions.

Highly motivated to deliver stable system operation and high quality user support.

Self starter with a continuous learning mindset.

Experience with IT support for chemical production sites / plants is an advantage.

Experience working in an agile and DevOps oriented environment.

Experience with monitoring and logging tools.

English language proficiency required; German language skills are an advantage.

Educational background in computer science, information technology, or equivalent practical experience.