2nd Level Support Analyst Order-to-Cash (SAP S/4HANA)

Support Analyst with foundational knowledge in SAP S/4HANA Order-to-Invoice processes and a strong aptitude for structured troubleshooting across application, integration, and process layers. The role is part of the growing S/4 AMS team in Hyderabad and is designed for professionals who bring analytical thinking, process understanding, and a willingness to strengthen expertise in an ITIL-aligned support environment.

The focus is on incident analysis, root-cause identification, and reliable issue resolution. Candidates are expected to work within defined support processes, escalate where needed, and continuously build knowledge on SAP Standard and Clean Core principles.

• Core competencies: SAP S/4HANA SD / Order-to-Cash, ITIL-aligned incident handling, structured problem analysis, ticket documentation, and escalation support

• Functional focus: Sales orders, deliveries, billing, pricing, output, integration aspects with other SAP modules (MM, FI/CO, TM) and basic understanding of EDI flows and intercompany or STO scenarios

• Technical understanding: Ability to read and interpret system logs, interface knowledge with focus on monitoring (CPI flows, API, Kafka), orientation in ABAP traces or debugging output; analysis capability is key

• Working style: Methodical, service-oriented, reliable in documentation, committed to following SAP Standard and avoiding custom workarounds