Objectives of the Position

This person will be responsible for transport operations and distribution network management for a country.

Main Task

Transport Management:

• Manage transport operation (inbound, outbound) for bulk and packaged with different modes of transportation, perform SAP transactions eg. Delivery Order processing, TM Order processing, etc.
• Evaluate, monitor and improve the performance of 3rd party service providers, handle non-conformance service issues; participate and support 3rd party service provider selection;
• Tracking delivery of products to customer (monitoring of in transit vehicles, shipments)
• Coordination and management of order management
• Ensuring timely delivery of goods to customer
• Coordination with EHS, insurance and service provider in a case of accidents

• Insurance management (raising insurance claim and recovery) incl. management of recovery from service providers

Distribution Network Management:

• Manage distribution network operations including warehouse, tank terminal etc. Perform SAP transactions eg. GR/GI, stock status change, COA, Label, etc.
• Interact with business management, BU SCM and sales to gain knowledge of business and provide Warehouse operations solution to business
• Offer guidance to Logistics Service Provider team members in capturing BU/ Customer expectation / reduction of repeat NCM;s, by analyzing the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with BUs and Functions for all Logistics Operations complaints.
• Provide on the job coaching & training in matters related to Warehouse operations, process efficiency and foster customer focus culture
• Ensure Zero Medium and Major observation during internal and External audits of Distribution Network Operations processes.
• Regular and timely monitoring of Warehousing LSP via defined KPIs, analysis of data from SAP system and / or developing / implementing new KPIs relevant to the business. Conduct regular service provider performance reviews.
• Continuous process and Cost improvement for the Business Units in the assigned geography
• Safety/Compliance: Ensure high safety/compliance standards are maintained by all LSP at all times. Conduct internal audits and visits.
• Communication: Ensure timely and effective communication with all stakeholders (Business Units, 3rd party LSP, Logistics procurement, Customer Service, BU Planners etc)

Requirements

• Education: Degree in supply chain or equivalent
• Must 5-7 years of experience in the field of Transport Management and Warehouse
• Knowledge of SAP processes & digitalization of logistics operations
• Must be able to work in India timezone (11AM-8PM MYT) and on Saturday (Sunday and 1 weekday off day)
• Only Hindi/Tamil speakers