We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities .

Objectives of the Position

• Manage Export Management operations supporting global overseas delivery services of EMEA
• Manage team development and resource planning to management, to meet export management requirements
• Manage internal business partner relationship and requirements – through collaboration, engagement and high service quality
• Manage LSP service performance, provides input to service requirement and collaborate with LSP on issues, risks, business feedback and improvement for customer satisfaction
• Responsible for risk management pertaining to team and service provider operations, including but not limited to access management, data protection, business continuity process and periodic risk management reviews
• Drive knowledge management of service and ensure effective knowledge retention through structured review, update and process ownership

Main Tasks

• Manages and leads the operational service delivery team of export management that performs activities of orders & documentation processing & monitoring customer orders for exports from different business units in compliance with legal, country or customer regulations
• Plan and organize the resource requirements for the team. Ensure recruiting and development of talents, including team build up
• Collaboration/management of projects/initiative to further develop and optimize service delivery processes taking responsibility for defined cross-sectional tasks.
• Identify and address the requirements of internal business partners (Business Units, Customer service, Transport Management) to ensure high level of service quality.
• Establishes active communication and build strong collaboration with internal business partners taking ownership and responsibility for problem solving to meet business & customer needs
• Responsible for reporting and analytics related to Operational data quality for management/Stakeholder review

Requirements

Education

• Min. Degree in supply chain, business administration, international business. Other tertiary education can be considered with the availability of professional experience
• 3-5 years Professional experience in logistics or supply chain management, preferably in logistics, transportation and international trade deliveries

Working Experience

• Has experience in leadership or supervising operational team & International liaisons
• Has experience in Order Management and/or Customer service operations
• Process implementation and tools/application familiarity incl. change management and digital applications for supply chain

Technical & Professional Knowledge

• Strong customer and service orientation, proactive and able to provide solutions; with critical thinking skills
• High proficiency in verbal and written English with strong communication and presentation skills
• Team Management, Mentorship experiences or tendencies
• Experience with ERP in supply chain preferred. SAP or other ERP
• Innovation orientation and openness for automation and digitalization

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital.

We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.