Objectives of the Position

• Drive efficient Import, Export, and Customs operations across the region by improving processes, standardizing workflows, and ensuring compliance with global, regional, and local regulations.
• Lead Projects relevant to IE and customs operations, ensuring process adherence, operational excellence, and continuous learning and development.
• Collaborate with cross-functional teams—including Country IE & Customs Ops, Regional Customs & Foreign Trade, Order Management, GBS, Finance, Procurement, and Business Units—to ensure full compliance with corporate and regulatory requirements.
• Oversee LLP & LSP daily operations, track vendor performance against KPIs, manage escalations, drive continuous improvement with country teams, and lead improvement efforts to strengthen overall Supply Chain operations.
• Support business units by enhancing service efficiency and implementing improvement initiatives to boost service quality and process effectiveness.
• Foster a culture of service excellence with service providers, focusing on customer-centric Import/Export, Customs & Foreign Trade operations, and strict regulatory compliance

Main Areas of Responsibilities and Key Activities

Operational Management

• Lead and manage all import/export logistics processes, ensuring compliance with internal procedures.
• Analyze and resolve logistics issues, escalating to relevant teams when needed.
• Maintain issue logs and manage non-conformances with corrective actions.

Reporting & Analytics

• Prepare, verify, and consolidate operational reports and KPIs for management and stakeholders.
• Run regular data extracts and validate accuracy for performance and crisis reporting.
• Support performance analytics and reporting across regions, including vendor management metrics.

Service Provider Management

• Oversee 3PL and LLP service providers for inbound/outbound transportation and customs.
• Conduct audits and random checks to ensure compliance with work instructions.
• Support logistics procurement activities, including tendering and contract adherence.

Continuous Improvement & Projects

• Drive continuous improvement initiatives and digitalization efforts in logistics operations.
• Participate in system testing, process enhancements, and assigned projects.
• Coordinate regular meetings and follow-ups on action items across import/export communities.
• Support new business requirements and customer logistics service needs.

Stakeholder Engagement

• Collaborate with business units, regional and global teams to support logistics needs.
• Provide logistics solutions and advisories to business units.
• Maintain strong relationships with internal and external stakeholders.

Project Management

• Lead and represent Import export and customs operations initiatives and projects
• Ensure successful operationalization of change / impact from project and initiatives

Other responsibilities

• All other tasks assigned are relevant to meeting BASF and the objectives as outlined above.
• Assumes back-up responsibility for team member/line manager for service provider management and import-export operations as required.

Job Requirements

• Bachelor’s degree (with relevant work experience) in Logistics/Supply Chain Management or related field
• Minimum 5 years’ experience in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry are preferred.