Establish strategy to strengthening collaboration and leveraging optimization opportunities with selected customers
Generate and maintain Customer Development Matrix as an overview and tool for prioritization of these opportunities
Proactively engage with customers and establishing and maintaining relationships (especially also via consistent face to face meetings) on driving existing opportunities forward and creating further opportunities
Negotiate Supply Chain Trading Terms & Conditions with customers
Liaise with internal stakeholders to ensure all supply chain needs of Beiersdorf are taken into account and aligned
Ensure implementation of strategy, i.e. agreed activities with customers
Support implementation of customer related projects where necessary across the whole of supply chain including logistics topics
Maintain weekly customer dashboard to ensure transparency and alignment of customers’ and Beiersdorf’ s view around performance incl. commentary around exceptions and resolution
Be the face of supply chain with customer

Service Level

Deliver Customer Service KPIs and PIs to support Service Level and Business specific KPI’s pertaining to selected customers
Lead monthly internal Service Level Operational Meetings with Key customers to drive Customer Infill and Service Level improvement.
Lead and contribute to Customer Infill improvement by providing clear insight on key Service Level contributors to enable action planning
Directly lead topics of pricing claims, and returns claims (reverse logistics) for selected customers – to reduce service level error and maximize SL opportunities which drives sales growth

Direct Cost of Selling

Custodian of the Cost to Serve with the customer
Utilize the Cost to Serve Tool to identify strategic DCS opportunities in terms of cost and efficiency
Initiate and support projects with Logistics/LSP/Customer Service/directly with Customer to drive efficiencies through customer engagement
Forefront of influencing customer to drive a cost effective and efficient Cost to Serve
Support CRT in terms of Customer NOD, NDD and Lead time alignment with Logistics , and leading discussion and Internal/External Sales and directly with customer

Stakeholder Management

Responsible for coordinating, driving decision making and informing key stakeholders of Customer Supply Chain related topics
Drive supply chain collaboration with customers to
- Improve service level
- Generate operational & process efficiencies

Represent supply chain as the ‘face’ to external customer and be the link internally with supply chain function
Be the conduit between Supply chain and Sales to drive Service Level and Supply Chain support
Integrate with Sales to build support JBP planning with customers
Integrate with Logistics to drive direct cost of selling optimization and key performance indicator for both logistics and customer service
Escalation point for supply chain- customer related topics
Act as mediators and address conflict/ challenging customer interaction

Skills

High degree of motivation, initiative, problem solving and proactive thinking
Excellent Communication skills ,dealing with a wide range of stakeholders within business and externally with customers
Ability to impact and influence a wide range of stakeholders
High level of attention to detail, data integrity and ability to analyze and create customer insight
Ability to adapt and prioritize in a high pressure customer/business environment
Computer literate in SAP Order Management , SAP Business Warehouse , Microsoft Office

Experience

Min. 5 years’ work experience – ideally in Customer Service and/or Customer Facing/Collaborator Role.
Experience in other Supply Chain areas(i.e. Logistics , Planning) , FMCG, as well as working directly with external customers is beneficial
Understanding of Supply Chain and customer related processes and principles