Serve as the primary operational contact and relationship owner for KSA's distributors
Build and maintain strong senior and operational relationships within distributor organizations
Conduct weekly operational reviews and monthly business reviews covering performance, financials, and strategic initiatives

Operational Performance & SLA Management

Monitor and enforce compliance with all contractual Service Level Agreements (SLAs) for distributor operations
Track and optimize key distributor metrics: OTIF delivery, order fill rates, inventory accuracy, waste and cycle times
Ensure distributors maintain optimal inventory levels as per contractual agreement, balancing service levels with working capital efficiency

Commercial & Cost Management Support

Support negotiations on distributor commercial terms, logistics fees, and supply chain allowances
Track and optimize distributor cost structures including warehousing, transportation, and handling charges

Traditional Trade Execution (Distributor-Led Sales)

Ensure distributors maintain adequate stock availability across their sales territories
Monitor distributor sales execution, route coverage, and market penetration in traditional trade channels

DIRECT RETAIL CUSTOMER MANAGEMENT
Key Account Relationship Management

Own and manage supply chain relationships with KSA's top 5 modern retail customers
Serve as primary supply chain contact and escalation point for major retail accounts

Direct Retail Order Fulfillment via Distributor (as LSP)

Oversee end-to-end order fulfillment for direct retail customers from order receipt through delivery
Monitor the "Distributor-as-LSP" model where distributors provide logistics services for company-owned stock sold directly to retailers
Ensure clear segregation and proper handling of direct retail stock (company-owned) versus distributor-owned inventory

INTEGRATED OPERATIONS & COORDINATION
Stock in Transit & Supply Visibility

Maintain real-time visibility of inbound shipments from Europe and Dubai destined for KSA market
Track "stock in transit " and coordinate with logistics teams on arrival schedules
Manage KSA customs clearance coordination and documentation requirements

Cross-Functional Collaboration

Collaborate with Demand Planning team on forecast accuracy, promotional planning, and new product launches
Support Customer Service team with issue resolution for KSA market

Data Management, Analytics & Reporting

Maintain comprehensive dashboards tracking distributor and retail customer performance
Conduct monthly performance analysis identifying trends, gaps, and improvement opportunities

Bachelor’s degree in engineering, supply chain management, Logistics, or related field
Minimum 6-8 years of progressive supply chain experience in FMCG or consumer goods industries
At least 4 years of experience in the KSA market with deep understanding of both traditional trade and modern retail dynamics
Proven track record managing distributor relationships and driving operational performance
Demonstrated experience managing direct relationships with major retail customers
Strong understanding of warehouse operations, transportation management, inventory control, and order fulfillment
Experience working in dual-channel distribution models (distributor-led and direct retail)
Excellent analytical skills with proficiency in Excel, PowerBI/Tableau, and ERP systems
Fluency in English (written and spoken) – Arabic preferred

Preferred:

Professional certifications in supply chain management (APICS CPIM, CSCP, CSCMP, or equivalent)
Experience working with multinational FMCG companies operating in the Middle East
Previous experience with SAP, Oracle, or similar enterprise ERP systems
Deep knowledge of major KSA retailers' supply chain requirements and systems (EDI, portal systems)
Understanding of KSA customs regulations, SFDA requirements, and local compliance standards
Experience with Lean, Six Sigma, or other continuous improvement methodologies
Track record of successful cost optimization and process improvement initiatives