Job Details
- Contract Type:
- Unlimited / Full-Time
- Country / City:
- Poland / Poznan
- Company:
- NIVEA Polska Sp. z o.o.
- Job Function:
- Supply Chain Management
(Junior) Customer Care Specialist
Beiersdorf
Poznań, Poland
Posted on May 13, 2026
Your Tasks
- Active participation in knowledge transfer and implementation of the process at Customer Care side,
- Following re-launch plan and customer’s portfolio,
- Tracking stocks and defining EAN exchange order,
- Issuing documentation, samples, other materials necessary for implementing EAN change on Customer’s side and sharing it with Customers,
- Developing tools for efficient management of the process,
- Monitoring if Customers exchanged MD on their side, escalation if needed,
- Addressing need of portfolio review of Customer’s side to SC CM (if 2 people – included to the scope),
- Finding and implementing synergies and optimizations in the process
Your Profile
- University degree in Supply Chain, Logistics, Business Administration, Economics, or a related field
- Minimum 2–3 years of experience in Customer Care, Supply Chain, Master Data, or Product Portfolio Management
- Solid understanding of product lifecycle management (relaunches, portfolio changes, exits, launches)
- Proven ability to develop simple tools (e.g. Excel-based trackers, dashboards, process documentation)
- Experience in process implementation and knowledge transfer
- Strong analytical skills to monitor execution, identify gaps, and escalate issues proactively
- Strong stakeholder management and communication skills, including external Customers
- Confident in escalation handling while maintaining a customer-oriented mindset
- Proactive, independent, and solution-oriented approach
- Very good English (spoken and written); additional European language is a plus
- Willingness to take over additional processes in the future (e.g. exits, limited editions, launches)
- Comfortable working in a process-driven, international environment
