Drive innovation with us! As a Senior Digital Product Manager (m/f/x), you will actively accompany the digital transformation of our customers and develop digital and customized solutions. Support our team at our location in Cologne or Gütersloh and temporarily from the mobile office.

Your task

• As a member of our Digital Products Team your mission is to show our customers the path to value and success with our SaaS product “Arvato Customer Experience Cloud“
• Identify industry trends, gather customer feedback, shape the product vision and define the strategic product roadmap
• Collaborate with engineering, UX, marketing, sales and account management teams to build new features that customers desire
• Promote our product, create new qualified sales opportunities, build a relationship to key stakeholders, be a trusted advisor for e-com brands in the field of post-purchase experience and win new customers
• Contribute to the scalability of the product and customer success through documentation and continuous process optimization

Your profile

• 5+ years experience as a Product Manager, E-Commerce Manager, Customer Success Manager, Account Manager, Business Development Manager or similar role
• Experience in E-Commerce or Omnichannel environment with proven track record
• Experience in working with demanding large, strategic global accounts
• Translator of business needs with the ability to present value of SaaS products and underlying processes to prospects
• Growth mindset, self-motivated with an action-oriented positive attitude
• Data-driven mindset, digital-savvy and willing to learn new skills
• Excellent oral and written communication skills in both English and German

What we offer

• The opportunity to work with global clients at management levels
• Be responsible for one of our top strategic digitalization initiatives across all businesses at Arvato
• Flexible working hours as well as the possibility to work from home at times through the "hybrid office"
• We rely on various training and development measures to discover and expand new skills and knowledge
• Many goodies sweeten your everyday life: Take advantage of our in-house assortment and corporate benefits and secure great discounts on various products from the areas of fashion, high-tech & entertainment, telecommunications and much more