Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities:
The successful candidate will lead Delivery of projects/services as per the defined KPIs, drive delivery excellence and will mentor and grow a strong team.

Accountability

• Lead the delivery and management of organization projects, contributing to solutions, including process and/or IT or Process automation as needed to establish strong trust- based relationships and drive collective client and team success.

• Work collaboratively with existing team leads of the established HR IT Services

• Manages the teams and oversees all activities ensuring alignment with departmental and business-wide vision and strategies.

• Responsible for Customer Satisfaction Index, Associate Survey, Status reporting for Account/Line of Business.

• Work with team leads to define and understand business goals, strategies, capabilities, processes and help shape and define service excellence initiatives.

• Build, lead, and inspire a team of SMEs, Topic experts and team members.

• Responsible for managing multi-location team working in 24x7 mode.

Requirements

• Bachelor's degree/master’s degree (BE/ME) in Computer Science or, a related technical field, or equivalent practical experience.

• Should have at least 13+ years of working experience in the HR IT Applications, Tools, and Support field with 5-6 years’ experience with HR IT applications Transition, Testing, Rollout and Management capabilities for a region or global scale.

• Proven and successful track record of leading high-performing IT practice teams and customer-facing experience in the enterprise space. (Min 5 years)

• Should have experience in Goal tracking for Quality, Productivity, Deployment, Rookie Ratio in Project teams.

• Extensive client account and project management experience with demonstrated ability to plan and manage the execution and implementation projects/services, PMP is a plus.

• Demonstrated knowledge of IT solutions / Process excellence (including but not limited to Automation) for a diverse set of problems and industries/customers. Understanding of business challenges and adopting successful IT solutions / services.

• Experience in project management, People management and leadership skills.

• Team-builder, be result-oriented, be proactive, and be self-driven. You should need minimal supervision, be open to change,

• Excellent organizational, analytical, and influencing skills.

• Effective written and verbal communication and presentation skills.

Qualifications

Educational qualification:

Bachelor's degree/master’s degree (BE/ME) in Computer Science or IT / master’s is preferred (Computer Science) from tier 1 institutions.

Experience:

13+ years

Mandatory/requires Skills:
ITIL V4 Certified.

Work experience with SAP SuccessFactors (about 4-5 years).

Worked in large scale HR application management and support.

Managed a team size of 30+ for global operations / service delivery

Preferred Skills:
Agile and Scrum trainer (desired).
GPTW Certified is preferred.

RQ-PMQ / PMP certified would be an added advantage.

Additional Information

None