Company Description

Robert Bosch Morocco is a growing company of the Bosch Group located in Casablanca, Morocco. With around two hundred associates, we operate in the business divisions Automotive Aftermarket, Power Tools, and Thermo Technology.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Job Description

The main responsibilities and tasks will be as follows:

Technical Field Service & Training (40%)

• Manage technical responsibility for assigned countries within the Automotive After-Sales region (service, technical training, hotline support, workshop concepts).
• Implement Bosch field service concepts and ensure repairs meet Bosch technical quality standards.
• Plan, coordinate, and deliver technical training activities, including Train-the-Trainer and end-user programs.
• Develop vocational training centers (technical setup, curriculum, and equipment).
• Implement and monitor Bosch Test Equipment Service Concepts.
• Set up warranty management processes at partner workshops and provide related training.

Bosch Workshop Concepts & Network Development (25%)

• Develop and support the Bosch Service Network in terms of growth, quality, and performance.
• Provide technical support to Bosch workshop concepts (Bosch Service).
• Drive continuous improvement through standards, audits, practical tests, quality analysis, and corrective actions.
• Ensure compliance with Bosch corporate identity standards (internal and external).
• Adapt and implement workshop standards, signage, communication, and promotional guidelines.
• Monitor competitor activities and market trends, and share insights with the Automotive After-Sales department.

Business Growth & Projects (20%)

• Lead turnover growth initiatives and manage assigned projects.
• Propose value packages for Bosch Service partners (spare parts, diagnostics hardware/software, training).
• Develop training projects in collaboration with national automotive centers and other partners.

Business Planning & Reporting (10%)

• Monitor and report workshop turnover, KPIs, and business performance.
• Support and coordinate with internal departments such as Marketing, Purchasing, and Equipment.
• Contribute to business planning (turnover, volume, quality, processes, skills).

Diesel Equipment Audits & Compliance (5%)

• Plan, organize, and coordinate audits of diesel test benches to ensure accuracy, reliability, and compliance.
• Organize, monitor, and control diesel equipment testing activities.

Market & Customer Support

• Conduct regular market visits to Bosch partners and customers (fleet owners, government entities, workshop prospects, independent workshops).
• Maintain relationships with OEM/OES partners and support field service actions.
• Demonstrate workshop test equipment in cooperation with Sales.
• Support installation and servicing of Bosch test equipment with wholesalers.

Qualifications

EDUCATION

• Degree in Automotive Engineering.
• Fluent in English and French; Arabic and German are a plus.

EXPERIENCE

• Minimum 5 years of experience in the automotive aftermarket service field, preferably with diesel expertise.

SKILLS

• Strong technical and organizational abilities.
• Excellent communication and presentation skills.
• Willingness to travel.
• Proficient in Excel, Word, and PowerPoint.
• Good knowledge of the automotive aftermarket parts market and workshop environment.
• Self-motivated, able to work independently.
• Empathetic team player with strong networking skills.