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Senior Business Systems Analyst - AWS Tech Product Owner



IT, Product
United States
Posted on Wednesday, May 22, 2024

Job Title: Senior Product Owner / Project Manager - Business Analyst

Job Description

We are seeking a skilled Senior Product Owner / Project Manager - Business Analyst to lead the advancement of our next-generation AI/NLP-powered aiQ platform, which drives the acclaimed Xfinity Assistant chatbot and other functionalities. As part of the Emerging Experiences team, you will contribute to our vision of "aiQ for All," delivering personalized experiences across all channels. Reporting to the Executive Director of Product Management for the aiQ Platform, you will drive the design, development, and enhancement of core platform features to provide consistent and tailored experiences for Xfinity customers.

Key Responsibilities:

  • Serve as the primary liaison for product and platform requests, ensuring a comprehensive understanding of business needs and drivers.
  • Utilize empathy and design thinking to define scalable product concepts and solutions, informed by deep knowledge of internal and external customer requirements.
  • Collaborate closely with the engineering team to prioritize and implement the development of key platform features and services, focusing on scalability and innovation.
  • Partner with cross-functional product and business teams to launch new services, features, and enhancements, advocating for the aiQ platform.
  • Lead internal and cross-business working sessions, driving alignment and collaboration across teams.
  • Develop user stories, facilitate grooming sessions, and prioritize backlogs for multiple products and programs.
  • Solicit ongoing feedback from platform users to inform the product roadmap and drive continuous improvement initiatives.
  • Support data instrumentation and analytics strategy, including the collection and analysis of KPIs across products.

Required Skills:

  • Product Experience: 3-5 years of relevant experience in digital product management, human-centered design, and agile methodologies.
  • Domain Knowledge: Experience with platform building and APIs is important.
  • Organizational and Management Skills: Ability to breakdown and track complex projects, integrate input from multiple sources, and identify and track dependencies across projects.
  • High Adaptability: Ability to quickly understand new complex systems and processes.
  • Execution-oriented: Proficient in the MVP approach, breaking down work into phases, shipping experiences, studying customer reactions, and iterating accordingly.
  • Product Owner Experience with executive business stakeholders
  • AWS Cloud Experience
  • ML Ops Data Analysis
  • JIRA Management
  • Must Have Experience in Big 4 Consulting Companies

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.