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Consultant/ Senior Consultant - Customer/Digital Analytics & AI

Capgemini

Capgemini

Software Engineering, Customer Service, Data Science
United Kingdom
Posted on Thursday, June 27, 2024

About Capgemini Invent

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Our brand promise “Get The Future You Want” reflects our passion for people and technology and highlights the company’s commitment to inclusion and sustainability.

An important aspect of ‘Get the Future You Want’ is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client.

Get The Future You Want


Welcome to the heart of innovation—the Analytics and AI team. This is where you step into a world of collaboration, working side by side with our clients to elevate their data usage and transform them into truly data-driven enterprises. Together, we will draw upon our expertise across a variety of fields such as Data and AI Strategy, Data Science, Advanced Analytics, GenAI, Customer Insight, Digital Analytics, Growth/Commercial Analytics, IoT, and Intelligent Automation to solve complex industry problems. Join us in shaping the future of technology and making a real impact in the world of data-driven solutions.

See what it’s like to work at Capgemini Invent, visit our Glassdoor page. We have been listed as Glassdoor best place to work 4 years in a row, most recently in 2024.

The work

No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding. And it’s also really varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time.

An overview of the role:

As a Customer/Digital Analytics & AI Consultant / Senior Consultant, you will collaborate with market-leading clients, utilising cutting-edge technologies such as AI to tackle impactful industry challenges. Your proficiency in advanced analytics and AI and consulting acumen will contribute to the bottom-line growth of our clients.

In this role, you will leverage your consulting skills to manage projects, deliver client-centric outcomes, and present compelling insights. Furthermore, you will bring additional expertise in Customer/Digital Analytics and AI, enhancing our ability to help clients understand their customers on a deeper level.

Your role will span various industries, allowing you to identify innovative analytical solutions, drawing from best practices, to address specific customer and business challenges. Your deep understanding of the biggest challenges that marketing, customer, digital and commercial teams face will be instrumental in developing new solutions and propositions.

Why this role?

Within this role you will use your experience within Customer/Digital Analytics & AI to help our clients better understand their customers to tailor and optimise their customer interactions, digital marketing activities and product design.

You will work across multiple industries to identify innovative analytical solutions, based on best practice, that can be applied to address specific customer and business challenges. Your skills in digital & customer analytics will help you create innovative solutions and propositions that facilitate digital and customer strategy & transformation. You will put your consulting skills into practice by planning, managing, and organising projects, delivering presentations to clients, and working to tight deadlines.

But your role doesn't end with data analysis & insights alone. You will play a pivotal consulting role: for example, facilitating workshops, managing workstreams, delivering impactful communications to our clients, providing recommendations on their future, providing training and support on new capabilities. Building strong relationships with stakeholders, you'll collaborate closely to understand their needs, address challenges, and achieve successful outcomes.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:


• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

We'd love to meet with someone with:

  • Experience in strategising, designing, developing, and deploying analytical solutions using digital & customer data.
  • Good understanding of the following areas (some, if not all): Customer Data Strategy, Customer Analytics/Insights, Customer loyalty & Marketing analytics, Lifetime Value Modeling , Personalisation, Digital Product Analytics & Optimisation, Digital Marketing, Omnichannel; Price elasticity modeling & Promotions data modelling/analytics, Market mix modelling.
  • Understanding of challenges in the marketing, digital, customer and commercial space that companies face.
  • Proven track record in helping businesses leverage digital & customer insights to make more informed business decisions.
  • Support business development efforts by identifying new opportunities, preparing proposals, and participating in client pitches.
  • Ensure the accuracy and integrity of analytical outputs. Implement best practices for data analysis, visualisation, and reporting.
  • Experience in Digital Marketing Cloud platforms such as Adobe/Google, Customer Data platforms
  • Experience in digital product optimisation tools for A/B and multivariate testing, such as Adobe Target and/or Optimizely.
  • Proficiency in analytical tools and programming languages such as Python, R, SQL, and experience with data visualisation tools like Tableau or Power BI. Knowledge of AI and machine learning techniques, including generative AI, is a good to have.
  • Bachelor’s or Master’s degree in a quantitative field such as Data Science, Statistics, Computer Science, Business Analytics, or a related discipline. An MBA or advanced degree is a plus.
  • Minimum of 2-3 years of experience in analytics, with a focus on customer, digital, marketing, and growth analytics. Prior experience in a consulting environment is highly desirable.

We recognise that every individual brings a unique set of skills and experiences to the table. While we have outlined some specific skills we are looking for, we understand that no candidate is likely to possess all of them. If you have some of the skills listed or possess related experience, we encourage you to apply. We believe in fostering a diverse and inclusive workplace, and your unique perspective could be exactly what we need.

Why Capgemini is unique ?

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

An important aspect of ‘Get the Future You Want’ is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client (where applicable).

As an organisation, we prioritise the well-being of our employees. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy

Collaboration and Innovation

We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you’ll get to know the customer’s needs and challenges, demo innovative solutions and quickly solve problems. It’ll help you discover unexpected answers together.

Learning and development

There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

More information is at available at: https://www.capgemini.com/gb-en/about-us/who-we-are/our-brands/capgemini-invent/

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.