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Kore.ai Product Owner

Capgemini

Capgemini

Software Engineering, Product, Data Science
United States
Posted 6+ months ago

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Charlotte or Philadelphia on Hybrid basis

Job Description

Define the product vision, roadmap, and growth opportunities for contact center solutions, considering market trends, competitive analysis, and customer feedback.
Gather and prioritize product requirements from stakeholders, customers, and internal teams. Translate these into clear user stories and acceptance criteria for development teams.
Lead Agile development processes, including sprint planning, backlog refinement, and release planning. Ensure timely delivery of product milestones and features.
Collaborate closely with cross-functional teams including engineering, operations and IT to drive product success. Communicate product updates and gather feedback effectively.
Define and monitor key performance metrics (KPIs) for the product. Conduct regular testing and validation to ensure product quality and reliability.
Champion the voice of the customer within the organization. Understand customer pain points and use cases to drive product improvements and innovation.
Ensure product compliance with industry regulations and data security standards. Work closely with legal and compliance teams as required

Qualifications:
At least 5 years of experience as a Product Owner, Product Manager, or similar role in a contact center environment
Experience in driving modern AI based solutions in contact center environments
Strong understanding of contact center technologies such as IVR systems, Chatbots, call routing, and telephony solutions.
Excellent project management skills with experience in Agile methodologies (Scrum, Kanban).
Exceptional communication and interpersonal skills. Ability to collaborate effectively with technical and non-technical stakeholders.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.