RH: Héctor Hernández

Position: Salesforce Functional Analyst

Location: any state of Mexico

Industry - Sector: SAP

What you’ll do?

Key responsibilities of a Salesforce Functional Analyst include but may not be limited to:

• Requirement gathering and analysis: Collaborating with business users to elicit and document their requirements, ensuring a comprehensive understanding of their needs and objectives.
• Solution design: Using their knowledge of Salesforce capabilities, the analyst creates functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirements
• Configuration and customization: Working with system administrators and developers to configure and customize Salesforce according to the agreed-upon solution design, leveraging out-of-the-box functionality and features, as well as custom development when necessary
• Testing and quality assurance: Defining and executing test scenarios to validate that the implemented solution meets business requirements and ensuring quality standards are met.
• User training and support: Conducting user training sessions and creating training materials to help end-users adopt and effectively use Salesforce. Providing ongoing support and troubleshooting assistance
• Collaboration and communication: Maintaining effective communication channels with project stakeholders, including business users, developers, and project managers, to ensure project progress and requirements are well understood
• Continuous improvement: Monitoring system performance and user feedback to identify areas for enhancement and optimization, proposing improvements to processes, workflows, or system configurations.

What you’ll bring:

Minimum qualifications and skills required for the Salesforce Functional Analyst role:

• 5 to 7 years’ experience in Salesforce implementation projects and understanding of integration capabilities with other systems.
• Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder, are often preferred.
• In-depth knowledge of Salesforce features, functionalities, and best practices.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Experience in gathering requirements and conducting business process analysis.
• Familiarity with agile methodologies and project management concepts.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.# Nice to Have Skills:
• SAP certification(s) preferred

Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”