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Senior AI Technical Product Manager



Software Engineering, IT, Product, Data Science
San Jose, CA, USA
Posted on Saturday, March 23, 2024

Who You'll Work With

We are seeking an experienced Senior AI Technical Product Manager responsible for web customer service delivery and engaging our customers. You will work closely with our Engineering, Product Management, Marketing, Support, Sales, Strategy, Customer Experience, Finance, Legal and Operations teams to support or customers success in the pre and post sales motion.

What You’ll Do

This pivotal role contributes to our commitment to providing timely and exceptional AI Program and Solutions delivery. Additionally you will take a lead in handling partner concerns through coordination between the Customer, CX, and Engineering when large production issues occur to ensure swift resolution as the business units’ representation. Our goal is to deliver high-value products/solutions to our customers!

  • Coordinate all aspects of product management for AI delivery, encompassing concept, design, production, testing, forecasting, cost, promotion support, and end-of-life, while ensuring the delivery of both product and market requirements
  • Understand the design and deployment of AI infrastructure solutions using Ethernet to support high-performance computing requirements.
  • Collaborate with multi-functional teams to understand AI workload requirements and develop infrastructure solutions tailored to meet those needs.
  • Responsible for the strategic management and implementation of marketing activities, including research, planning, and execution, to deliver the operating plan and achieve growth objectives such as market share, revenue, profit, and return on investment across all business channels and key customer categories
  • Work with executives and business line partners to define the problems to solve with AI. Develop AI product roadmaps and timelines and help prioritize and rank the solutions, develop project plan.
  • Implement and manage enhanced Ethernet technologies to improve network performance and reliability.
  • Understand Priority Flow Control (PFC) settings to prioritize critical traffic and ensure efficient data transfer across the network.
  • Optimize network and server configurations for maximum throughput, low-latency communication, and scalability.
  • Develop a comprehensive governance and review cadence with customers and internal partners to ensure measurable improvements and positive customer impact, including but not limited to Quarterly Executive Reviews and Monthly Executive Meetings focused on assessing quality, delivery, and critical initiatives
  • Lead customer delivery engagements and/or provide partner support for large scale solutions and sophisticated issues through deep technical expertise.
  • Effectively engage with Engineering and other relevant teams to address sophisticated problems, identify serviceability issues, and collaborate towards resolving them while understanding the product's use case and maintaining technical communication with engineering teams.

Who You Are

Minimum Qualifications:
  • 5+ years' experience in designing, implementing, and managing AI infrastructure solutions.
  • 8+ years' experience as a Product Manager in networking, hardware, software, web, or marketing, AI cloud technologies or products.
  • 5+ years' experience in enhanced Ethernet technologies

Preferred Qualifications:

  • Product Management experience includes end to end knowledge of concept, design, production, testing, forecasting, cost, promotion, support, and end-of-life for Web and AI delivery.
  • Proficiency in enhanced Ethernet technologies and experience with PFC configurations.
  • Solid background in networking protocols, server architecture, and storage systems.
  • Excellent presentation, communication, interpersonal and relationship skills
  • Solid understanding of both hardware and software development and product management processes.
  • Strong track record of building motivated, collaborative, and productive teams, including remote team members.
  • Ability to apply critical thinking to function effectively in ambiguous circumstances.
  • Ability to establish credibility and rapport with senior leaders and technical and non-technical team members.
  • Bachelor’s or higher degree in a related technical a bachelor's degree, preferably in IT, computer science, statistics, data science or equivalent experience in hardware and/or software engineering

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.