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Technical Projects Systems Engineer

Cisco

Cisco

Software Engineering, IT
St Leonards NSW 2065, Australia
Posted on Sunday, May 26, 2024

Position Description – Customer Proof of Concepts Engineer

Position Type – FTE

Preferred Job Locations: Sydney – St. Leonard’s

Organisation Marketing Statement

Global Demonstration Engineering is the premier leader in delivering innovative, demonstration-centric experiences of Cisco solutions to customer providing a full-suite, integrated sales-enablement portfolio. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. From scripted, repeatable demos to fully customisable labs with complete administrative access, the Cisco dCloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location. The dCloud Platform is a force that can not only improve people’s experiences but can also drive business.

Position Summary

The Proof-of-Concept Specialist is an SE role. You'll be responsible for the development, planning, design, delivery & coordination of Customer Proof of Concept Labs, mainly Enterprise Networking / NX but could include other technologies as well, for both internal and external audiences. You'll work extensively with business units, Content Developers, Partners, both internal & 3rd party throughout the POC process from introduction through build, test and ultimately throughout the customer delivery of the POC. In this role, you will be working with account teams to flesh out customer care abouts, testing requirements, capabilities, etc.

Job Responsibilities

Project Management 10%

Identify and prioritise all project related tasks. Ability to organise, strategize and communicate project goals, objectives and tasks at all levels of the organization. As an EN/NX CPOC Engineer, you'll be responsible for ensuring that all 3rd party developers on assigned projects are reporting status effectively.

Engineering 50%

As CPOC NX/EN Specialist, you will be responsible for designing, developing, documenting, and delivering a large variety of content, mainly but not limited to Enterprise Networks/NX. This will require meeting with Account Teams, TME’s, Content Developers, Partners and at times Customers to extract requirements and helping to create a design & Test Plan which is conducive to POC objectives. The CPOC NX/EN Specialist will be the primary engineer assigned to the Point of Contact from introduction throughout Build, Test and ultimately delivery phases of the Customer Proof of Concept. The Engineer will work and Collaboration with a team of engineers with varying specialities.

Platform Design 20%

Must properly document and plan all projects prior to entering project build phase. Candidate must be well versed in the use of standard design templates and tools (Visio, Power Point, MS Project). Candidate will be required to “uphold” all designs in front of working peer group.

Support 10%

The EN/NX CPOC Engineer will serve as First Point of Contact on All Escalations. Within this role and work directly with the account teams, partners and customers to ensure the successful delivery of the POC. When escalations occur that cannot be addressed by the EN/NX CPOC Engineer, he/she will follow up with the responsible engineer and ensure that not only is a fix provided but also that it is properly documented and has been added to the Support Knowledge Base and that tier 1 & 2 engineers have been properly trained on the work around and future. If a content or documentation update is required, the EN/NX CPOC Engineer will work with Project managers assigned to the CPOC team to ensure that plans have been for the necessary updates. The EN/NX CPOC Engineers will be involved in all Phases of the POC. Engineers will work as the liaison to the operations team to resolve issues identified during the development and testing process, providing technical support, and making design recommendations for fixes.

Other 5%

The EN/NX CPOC Engineer will work as both 3rd party liaison’s and as an independent content developer.

Required Skills

  • CCNP/CCIE level or equivalent experience with strong Routing, Switching, and Security background.
  • OSPF, EIGRP, BGP, MPLS, DMVPN, IPSec, NAT, Trustsec, LISP, VXLAN, EVPN, 802.1x etc.
  • Cisco Catalyst SD-WAN Experience
  • Controller Deployment and Design (On-Premise, Cloud)
  • Template Management (Device Templates, Configuration Groups)
  • Policy Management (Centralised Policy, Localised Policy, Data Policy)
  • Cloud On-Ramp for Multi-Cloud
  • Cisco Software Defined Access Experience
  • Cisco Catalyst Center (DNA Center) Deployment and management
  • Network device management (Provisioning, SWIM, Templates, Plug-and-Play)
  • Cisco SD-Access Fabric
  • Cloud Networking Experience (AWS, Azure, GCP), Microsoft Office365
  • Considerate experience with Virtual Infrastructures (VMware VCenter and VMs)
  • Experience with Test Tools such as; Spirent, Cyber-flood, Avalanche, Ixia, Keysight, WAN Emulation.
  • Experience with other Cisco products is a plus:
  • NGFW, ISE, Stealthwatch, WSA, Meraki, ThousandEyes Umbrella
  • Others, e.g. Threat Defence, Defence Orchestrator, Cyber Vision, Thousand Eyes, Office 365
  • Consistent record of project delivery Project Management and Time Management abilities

Desired Skills

  • Basic Programming and Scripting: Go, Python, Ruby, Powershell, XML, SQL, etc.
  • Basic Web Development and Scripting.

Qualifications

  • Ability to self-manage with good time management skills and the ability to organise competing priorities and tasks, as well as, support projects within various global time zones
  • Must possess a sense of urgency, able to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment
  • Flexibility: Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments. Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment, under the coaching and guidance of the line Manager and the senior members of the organisation
  • Analytical Skills: Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action. Ability to think critically and apply judgement when executing processes, recognising patterns in data, information, or events, drawing logical conclusions, and making recommendations for action. Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks.
  • Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work.
  • Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Good written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results.
  • Professionalism: Dealing directly and forthrightly with people and problems; persisting to get the job done, and managing personal responses and stress. Strong commitment to teamwork and collaboration with a diverse group of business and technical professionals.
  • Dependability/Reliability: Following through on commitments; producing timely work to required – or higher – standards, and pitching in to get the job done.
  • Independent Learner: Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyze and reflect with direction and coaching support. Strong creative thinking and puzzle solving skills. Must have the drive to attempt to ‘figure it out’ rather than waiting for someone to handover information.
  • Planning and Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner. The ability to anticipate problems and identify alternative solutions. Ability to handle complexity and ambiguity. Good organisational skills and the demonstrated ability to handle multiple tasks and deadlines simultaneously and respond to quick turn-around requests.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.