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Technical Systems Engineer



Software Engineering, IT
North Carolina, USA
Posted on Wednesday, June 26, 2024

Who We Are

The Engineering IT DevOps as a Service (EDaaS) team is seeking a skilled DevOps Engineer to contribute to the automation and support of Cisco’s Build Environment Security (BES) initiative across our continuous integration build infrastructure and services.

What You’ll Do

Communicate effectively with internal users through email, Webex, and case tracking systems to address their concerns. Efficiently identify urgent issues, escalate them to senior technicians, and work with the operations lead and on-call engineer to pinpoint and resolve underlying causes. Enhance existing monitoring and log analysis systems to detect operational issues more quickly. Contribute to the development of automation solutions using configuration management tools and scripts to manage operational incidents. Exhibit a thorough understanding of Cisco's build environment security policies and how they apply to DevOps tools used within the organization.

Who You’ll Work With

Liaise with software vendors to collect necessary information that will help them perform root cause analysis on operational problems.

Who You Are

The Engineering DevOps as a Service team at Cisco is looking for an experienced DevOps Engineer to help with development, maintenance, and support of their enterprise-scale Jenkins service deployed in Cisco managed Kubernetes clusters. EDaaS is a fast-paced group that is enabling the modernization of development workflows within Cisco Engineering with modern cloud-native tools and processes.

  • We are looking for someone with experience deploying and administrating Jenkins running on cloud platforms.
  • The ideal candidate is self-motivated with an interest and focus on automation and is excited to be a part of an innovative, collaborative, and ever-evolving development and operations team.

Minimum Requirements

  • Bachelor’s Degree in Computer Science or related field or equivalent years of experience
  • 4+ years Linux/Unix, Bash/Python scripting, and REST API interactions
  • Experienced with DevOps tools such as Jenkins, GitHub Actions, Artifactory, SonarQube, Git platforms, and Docker and dependency management tools like Maven and Gradle.
  • Strong analytical abilities with experience in networking principles, scaling applications, and managing Git workflows.

Preferred Requirements

  • Advanced knowledge in administering GitHub, Jenkins, and Artifactory with a focus on security
  • Proficiency in using Git LFS for binary data storage within Git repositories.
  • Practical experience with AWS or other cloud technologies,
  • Familiarity with LDAP, SAML, OAuth, and OIDC for identity management

Why Cisco

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an expansive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.