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Network Support Engineer (SD-WAN) - CXC Krakow



Customer Service
Kraków, Poland
Posted on Friday, June 28, 2024
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You’ll Do?

  • Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions.
  • Work with customers via collaboration tools to tackle highly sophisticated technical issues.
  • Be a member of a worldwide team.
  • Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
  • Recreate customer technical problems within Cisco’s internal state-of-the-art labs.
  • Be a trusted technical authority to worldwide Cisco customers and partners.
  • Contribute to knowledge bases and troubleshooting guides.
  • Create automation and augmentation logic to speed up issue resolution.
  • Improve product quality by identifying and submitting software defects.
  • Be the first to lay hands on the latest and greatest cutting-edge technologies within the SDWAN domain.
  • Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.

Who You'll Work With

You will work with a tight-knit, highly skilled team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Our engineers are passionate about what they do and go above and beyond to assist not just the customer, but also their teammates and peers. The team is compromised of engineers from various countries and with varying years of experience in Cisco technologies and solutions, and each and every one of them brings phenomenal value to the table. Our team has a global presence located in the US, Krakow, Mexico, and India centers.

Who You Are

You enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers. You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module) or similar NMS (Network Management System). Network design and/or deployment experience is also a big plus.

As a Technical Consulting Engineer, you have:

  • Understanding of network infrastructure and network hardware (Modern Enterprise Networks).
  • You are knowledgeable in Linux, Virtualization, VPN, or Security technologies.
  • Understanding of Cloud technologies such as AWS, AZURE
  • Basic Understanding of IPSec, TLS, and DTLS
  • LAN and WAN production environment experience.
  • Strong analytical and problem-solving skills.
  • Experience with routing protocols (OSPF, EIGRP, BGP).
  • Understanding of X.509 Certificates usage workflow.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real-world situations.
  • Skills to work independently as well as in a very diverse team environment.
  • Ability to quickly learn new or unfamiliar technology and products.

We'll be very impressed if you can also show one of these:

  • You possess a CCIE (Wireless / Routing & Switching / Service Provider)
  • You have knowledge and experience in Protocols: VRRP and TCP
  • You're experienced with Viptela
  • You have Database fundamentals (Neo4j, Orient DB)
  • You have experience in the following platforms: Variants of ISR routers, vEdge, cEdge, vManage, and Catalyst family

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

Cisco is not only an industry leader and “the” place to work for network engineers but also has unique and amazing work culture and year by year is on the top of the greatest places to work worldwide.

  • You will become an industry-leading top networking expert with exceptional world-class problem solving and network troubleshooting skills.
  • You will get targeted training helping you to ramp up your knowledge.
  • We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments, you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs.
  • You will work primarily within the SDWAN and be continuously encouraged to expand your competencies, skills, and knowledge via participation in ongoing training and rotations between different TAC teams.
  • We will also encourage and support you in official accreditation by offering study materials/labs and dedicated paid study time off to take the CCIE/DevNet certifications and improve software programming skills.
  • You will be able to acquire communication and client engagement skills by being exposed to customers from all over the world, and running a wide variety of network set-ups.
  • Working hours: Monday – Friday 8 am – 4 pm (with periodic weekend shifts on Saturday or Sunday 8 am – 2 pm – with additional monetary and a day off compensation).

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.