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Infrastructure Systems Engineer

Cisco

Cisco

Software Engineering, Other Engineering
North Carolina, USA
Posted 6+ months ago

Who We Are

The Events and Video Streaming Services team within Digital Workplace in Cisco IT is responsible for the successful delivery of our Cisco events and experiences from a technology perspective. Our team enables Cisco, our executives, employees, customers and partners to communicate, interact and engage at scale through our Cisco technologies. We provide end to end engagement, technology and solution management, recommendations, validations, and support for global high profile Cisco events from a Technology perspective.


Who You Are

You are the ultimate communicator, driven by a sense of urgency and a commitment to operational excellence. Trust, discretion, and the ability to operate effectively and communicate swiftly in high-stakes environments are your hallmarks. As a natural problem solver, you excel at analyzing and fixing errors, running diagnostics, documenting issues and resolutions, and prioritizing tasks to ensure swift and effective solutions because you understand that the systems you oversee and the events they enable must be flawless. Your agile mindset, eagerness to learn, and innate curiosity propel you towards achieving better outcomes and experiences. You bring extensive experience in maintaining, configuring, and ensuring the reliable operation of both on-premise and cloud-based virtual machines and computer systems.


Who You’ll Work With

You'll work with a team that is essential in enabling Cisco—along with our executives, employees, customers, and partners—to communicate, interact, and engage on a grand scale through our cutting-edge Cisco technologies. We are a hardworking, motivated and fun-loving group of teammates responsible for the successful delivery of our Cisco events and experiences from a technological perspective.


What You’ll Do

Your role is to ensure that behind the scenes, every event and video stream showcases flawless execution and innovation. By managing and maintaining our diverse IT systems and infrastructure, both on-premises and in the cloud, you will directly contribute to the vibrancy and effectiveness of our organizational functions. Your day-to-day responsibilities will include installing and upgrading computer components and software, managing virtual servers, integrating automation processes, and handling the maintenance, configuration, and reliable operation of virtual machines and computer systems. Additionally, you will:

  • Handle incident management and resolution for live events
  • Work independently with a high degree of autonomy, discretion, and judgment
  • Fix and resolve issues and errors by way of troubleshooting or running diagnostics, documenting problems and resolutions, prioritizing focus and resolution based on service impact

Minimum Qualifications

  • Bachelor's degree in STEM or equivalent combination of technical training and experience
  • 5+ years’ experience in managing on-premises computer systems and cloud virtual machines
  • Experience managing, applying appropriate security policies and procedures, updating and troubleshooting WIN servers
  • Experience working in an Agile environment

Preferred Qualifications

  • System administration and IT certifications in Linux, Microsoft, or other network-related fields
  • Certifications of Public Cloud services like GCP, AWS, Azure, etc.
  • Experience with IaC using Terraform, Ansible or similar tools
  • Experience using Jira

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.