Our vision is to help organisations accept mobile technologies so they can engage better with their customers using multichannel customer engagement in the digital world. Having deployments in many countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world. we are at the forefront of all that is hot in technology, from omnichannel customer engagement to artificial intelligence. You will be joining the infrastructure team for building the multichannel customer engagement infra platform used by thousands of companies across the globe in a variety of on-prem, hybrid and multi-cloud environments.

We require an experienced IT Network Engineer to join our growing team. This is an exciting opportunity to join a fast paced team focused on automation to design, build, deliver infra for multiple product offerings. In this high impact role, you will have the freedom to embrace, expand, learn and manage the cutting-edge technologies working with a very talented group of engineers.

What You'll Do

Design, implement, automate and deploy Cisco networks, firewalls & AWS networking
Managing cloud environments in accordance with company security guidelines
Work in tandem with our engineering team to identify and implement the most optimal and secure cloud-based solutions for the company
Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
Automate the infrastructure deployments wherever possible
Provide on-call production support for critical services

Who You Are (Requirements – Educational, Soft skills, Software, etc…)

Bachelor’s degree with 10 - 12 years of experience.
Extensive working knowledge and understanding of Next-Generation Firewalls (Cisco FTD), Cisco ASA
Must have worked in a datacentre/co-location infrastructure environment
Working experience in install, configure and management of Cisco firewalls and switches.
Firewall and switch patch and IOS upgrades.
Working knowledge and understanding of IPsec tunnel, NAT rules and configuration of site-to-site VPN
Good understanding on Remote access VPN with multifactor authentications.
Experience on Cisco Advanced Malware Protection (AMP), URL filtering and IPS for Networks.
Experience in working on Cisco ASAv firewalls in AWS.
Experience on chassis-based Routing/switching products.
Enterprise Routing experience using protocols EIGRP, OSPF&BGP.
Knowledge on VMware Networking concepts like creation of vSwitches, VMware ESX/ESXi, VMware vCenter
Experience in managing virtualized Cisco ISE deployment.
Extensive knowledge with VLAN’s, Trunk, RSTP, Ether Channels, HSRP, VRRP, Port Security, ACL’s.
Knowledge on TACACS+, RADIUS implementation for network devices.
Public cloud (AWS&AZURE) experience i.e. VPC, VNET, Transit-GW, AWS Direct-Connect ,NACL's
Experience in AWS site to site VPN’s and TGW policy based and route based tunnels.
Full understanding of Troubleshooting tools like protocol analyzers & TCP dumps.

• Strong understanding of enterprise network technology.

• Must be available on-call for any customer related discussions or a priority network issues.

Our minimum requirements for this role:

Minimum of 10-12 Years’ Experience
Experience in Cisco network switching, Cisco firewalls (ASA & FTD), AWS VPC, Transit Gateway, VPN & Networking

Desired Skills

Cisco Switching CCNA, CCNP, AWS

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We accept digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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