JOB DESCRIPTION

WHO WE ARE

We are Cisco Secure Common Services Engineering, a team of cybersecurity experts and innovative engineers who support the products and developers across Cisco Security. We put our people first, we take bold steps together, and we value transparency each step of the way. We’re adding dedicated members to our growing team who will help us take Platform and Security to the next level because we believe that there is always room for growth.

WHO YOU ARE

To be successful in this role, you’d be a role model who exemplifies our culture and embraces our product principles. You will work with:

• Business analysts to define and understand requirements
• Product Managers that will help you know our customers and partners so you can deliver solutions that meet their needs and wants
• Program Managers, Developers and Scrum Masters to meet project timelines

WHAT YOU’LL DO

As a QA on Salesforce, you will work on our salesforce implementations while contributing to the DevOps team culture, the platform, and the process to support our Cisco sales and marketing business. You will also:

• Build, Design and Implement comprehensive test plans and test cases, and test scripts to validate customizations, configurations, and integrations based on Salesforce application requirements
• Lead and implement the QA process for Salesforce implementations ensuring the delivery of high-quality solutions.
• Demonstrate a deep understanding of Sales Cloud functionalities. Nice to have understanding of Service Cloud functionality
• Conduct functional, regression, and integration testing to ensure the stability and reliability of Salesforce applications.
• Identify, document, and track defects through their lifecycle, working closely with development teams to ensure timely resolution.
• Collaborate with Automation team for defining scope, execution of regression suite
• Provide insights and recommendations to improve the overall development and testing lifecycle.

MINIMUM QUALIFICATIONS:

• 8+ years of QA experience, demonstrating a proven track record in high-quality Test Case Design, Execution, Defect Tracking, and Regression Execution.
• Requires at least 4 years of experience in developing and maintaining test scripts
• Must possess a minimum of 2 years of professional experience working in an Agile environment, specifically with the SCRUM methodology.
• 5+ years of experience in testing Salesforce software applications

PREFERRED QUALIFICATIONS:

• Experience as a QA Tester with QA Methodologies, tools and process
• Experience in testing enterprise software applications
• 2 years of experience in automation script development (Nice to have UiPath experience)
• Experience with tools like Postman, Jira, UiPath
• Certified in Salesforce Sales Cloud
• Experience in connected Apps and integration testing
• Experienced in writing test scripts, test cases to support the functional requirements
• Excellent analytical, communication and collaboration skills.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.