The Cisco Security AI team delivers AI products and platform for all Cisco secure products and portfolios so businesses around the world defend against threats and safeguard the most important aspects of business with security resilience. We are passionate about making businesses secure and simplify security with zero compromise.

Your Impact

As an AI Operations Engineer, you will play an important role in the team’s success by directly contributing to the reliability, scalability and performance of the infrastructure that powers all of AI Assistants and AI platforms within Cisco Security. This role is focused on providing robust operational support, enhancing reliability and uptime and reducing the frequency and impact of incidents. You will:

Implement and maintain all AI Ops pipeline to automate tasks such as data collection, model training and deployment.
Configure advanced monitoring, alerting and logging tools and platforms to track health and performance of AI Platform infrastructure
Write automation as part of Infrastructure as Code (IaC) to deploy, maintain and upgrade critical infrastructure resources
Collaborate with application development and infrastructure teams to design and architect AI Ops solutions.
Using data and telemetry to improve feature work and propose feature improvements
Respond to incidents and outages, troubleshoot issues and implement solutions to restore service
Participate in OnCall rotation to monitor and quickly resolve critical production alerts

Minimum Qualifications:

Bachelor’s degree plus a minimum of 5 years or Master’s degree plus a minimum of 3 years of industry experience to include programming using Python, Java, Bash or similar languages
2+ years of experience using container technologies such as Docker or Kubernetes
2+ years of cloud computing and working with cloud providers such as AWS, GCP, or Azure
Experience with Infrastructure as Code (IaC) tools like Terraform and observability platforms like Splunk, Grafana or Prometheus
Experience with source control and continuous integration tools like Git, Jenkins

Preferred Qualifications:

Experience with SaaS based products
Experience with model training and deployment in production environments
Ability to work cross functionally with engineering and data science teams
Aptitude to stay up to date with advancing AI and Machine Learning Technologies and industry best practices
Ability and the passion to learn new things quickly

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

There are so many amazing reasons to join Cisco. Learn more here!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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