Key Responsibilities

• Ensure an effective organization within the CSP department (structure – staffing – development of employees – long-term vision for the organization)
• Responsible for the parts and workshop turnover and market targets.
• Development and support of an optimal service network in the country.
• Ensure compliance with the applicable guidelines and policies for warranty claim settlement.
• Guaranteeing the budgeted margins and costs.
• Supporting the representatives during negotiations with customers and maintaining customer relationships.
• Positioning of the service offering through targeted marketing and promotional activities in the market.
• Implementation of all CSP-relevant monitoring activities as well as the applicable guidelines and policies in the CSP processes.
• Monitoring all contacts with public authorities and compliance with the Group’s obligations towards public officials.
• Ensure compliance with the defined CSP network standards at Authorized Service Partners.

Qualifications

• Educational and Professional Background​:

University degree or equivalent in business or technical field

Proven leadership experience

Extensive experience in automotive (preferably buses or trucks) sector

Strategic and Communication Skills:

Strong strategic thinking, negotiation, and communication skills to drive initiatives and align stakeholders.

• Language and Digital Affinity​:

Fluency in Dutch, French and English is mandatory and German proficiency is advantageous

Digital affinity supports innovation

At Daimler Truck we are united in our purpose: We work for all who keep the world moving. Our impact as a global transportation company depends entirely on the contribution of each individual.

We believe that our individual strengths lead to the best team performance. Together, we create an inclusive culture where a deep sense of belonging fuels innovation and growth.

We welcome applications from everyone, people of all cultures and genders, different generations and phases of life, and people with disabilities. You can be your true self at Daimler Truck.