Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION:

Glovo is looking for a talented and ambitious Account Manager Support trainee in Lisbon. Are you looking for a challenging experience in one of the fastest growing Startups in Europe? Do you want to contribute to building a product that will disrupt the On demand market?

THE JOURNEY:

• A full-time internship of 6 months
• Support the Account Manager Team with daily Operational tasks
• Gather all the insights from our partners to create an amazing experience for them and our customers, tackle through problems to raise the bar
• Identify tech features improvements to increase partners UX and give proactive feedback to HQ.
• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Forecast and track key account metrics
• Define scalable processes, making sure partners are self-sufficient in using our tools.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• You will need to come to our central office in Lisbon 3 days per week to bond with your team mates!

Qualifications

• Bachelor’s degree in business, marketing or sales
• Up to 1 year of work experience in a sales or marketing field (preferred)
• Problem solver, data-driven with an analytical approach
• Determined to get things done: no job is too big or too small
• Proactivity, organization and obsession with details
• Developed communication skills
• Excellent knowledge of Google Docs and MS Office, Excel
• Proficiency in Spanish and English
• An empathetic, inclusive and curious attitude

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!