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Team Lead - Product Support (f/m/x)

Deutsche Bank

Deutsche Bank

Product, Customer Service
Multiple locations
Posted on Tuesday, June 18, 2024

Job Description:

Details of the role and how it fits into the team

Product Management Issuing is accountable for the development and portfolio management of all consumer and commercial card products issued under the various brands of Deutsche Bank Group. Linked to that is the ownership of the product PnL and the e2e responsibility for the underlying debit- und credit card processes. That includes securing of operational processes required for card-based payments, the issuing of cards and the complete lifecycle management. The management of necessary vendors lies also in the remit of Product Management Issuing. Driving growth and developing card products and portfolios strategically are at the core of Product Management Cards.

Reliable and digitized processes are required to support the product and meet customer demand particularly in the light of a growing number of cards issued and under management. Growth comes along with a climbing number of dedicated customer requests that need to be handled from a product expert perspective at 2nd level. A support unit will be established to explicitly support external and internal clients with expert knowledge, assist with issues, identify problems, analyse and eliminate root causes and thus, develop product and processes.

Your key responsibilities

  • Leading the product support team to ensure 2nd level support for internal and external clients and managing the future TOM for Issuing, including internal stakeholders and external vendors

  • Developing the Issuing proposition to realise growth by designing, implementing and managing smooth product processes and driving process automisation

  • Designing and implementing future TOM for Issuing together with internal stakeholders and external vendors

  • Ensuring operability of card products by managing product processes in line with DB quality standards

  • Leading projects and taking ownership for project implementation in the card issuing context

  • Supporting PnL contribution of Issuing by initiating process optimisations

Your skills and experiences

  • Experienced in managing and leading people

  • Deep understanding of card operating systems/application and product-related processes

  • Distinct capability of thinking in processes and assuring quality standards

  • Significant experience in process analytics and design

  • Explicit knowledge of the German card industry and relevant (Deutsche Bank) products (debit and credit cards) incl. value chains, authentication methods (e.g. 3DS) and regulatory requirements are considered as a plus

  • Multi-year experience in managing projects and stakeholders incl. customers and vendors

  • Teamplayer with high level motivation, commitment and customer centric mindset

  • Strong communication skills with fluent German and English language proficiency

This job is available in full and parttime

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

Physically thriving
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

Socially connected
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

Financially secure
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

In case of any recruitment related questions, please get in touch with Mihriban Solak.

Contact: Mihriban Solak (+49(69)910-45956)

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.