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Regional Product Delivery Manager (PDM) & Solution Consultant

Deutsche Lufthansa AG

Deutsche Lufthansa AG

Product
Irving, TX, USA
Posted on Wednesday, June 12, 2024

Your main tasks include, among others:

  • Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services
  • Act as the first point of contact for inquiries from customers in the Americas region using Lufthansa System’s Network Planning Software (NetLine/Plan)
  • Act as liaison between the customer and the maintenance and development teams in Budapest (Hungary) and Gdansk (Poland)
  • Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support
  • Moderate and present technical items during customer jour fix

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

We Are Into IT

What sets us apart as Lufthansa Systems? We have flat hierarchies, an open and friendly corporate culture and we support each other in everything we do. Our purpose is to create smart solutions to help airlines unlock their full potential!

We Are Into IT

What sets us apart as Lufthansa Systems? We have flat hierarchies, an open and friendly corporate culture and we support each other in everything we do. Our purpose is to create smart solutions to help airlines unlock their full potential!

We Are Into Diversity

At Lufthansa Systems, diversity is celebrated and embraced. We believe in the power of unique perspectives, backgrounds, and talents. Together, we foster an inclusive environment where everyone's voice is heard and valued. Be part of our diverse team and make an impact!

We Are Into Diversity

At Lufthansa Systems, diversity is celebrated and embraced. We believe in the power of unique perspectives, backgrounds, and talents. Together, we foster an inclusive environment where everyone's voice is heard and valued. Be part of our diverse team and make an impact!

NetLine

NetLine/Plan is an industry-leading tool that allows airlines to make intelligent network planning decisions with unmatched Speed, Accuracy & Transparency.

More information you can find here.

NetLine

NetLine/Plan is an industry-leading tool that allows airlines to make intelligent network planning decisions with unmatched Speed, Accuracy & Transparency.

More information you can find here.

We Are Into IT
We Are Into Diversity
NetLine

To thrive in this role, we value a combination of the following requirements:

  • 5+ years of relevant experience working at an airline or with an airline IT solution provider
  • Working experience with NetLine/Plan and/or practical experience in Network Planning products (e.g. Sabre, Amadeus, Decisal, APGNet)
  • Ability to work with / configure complex IT products
  • Proven ability to work with our software solutions & how to adjust / configure them to fulfill customer requirements
  • Entrepreneurial / commercial mind-set using innovative & creative approaches to optimize solutions
  • Willing to travel throughout the Americas region and to company headquarter in Germany
  • Preferred previous consulting experience
  • Excellent communications skills in English; Spanish fluency preferred
  • Must possess a legal work permit in the U.S. or in Canada

* CV/Resume required

About Lufthansa Systems Americas, Inc.

Lufthansa Systems is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries. www.lhsystems.com

www.lhsystems.com