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IT Business Analyst and Project Lead (80-100%, all genders)

Deutsche Lufthansa AG

Deutsche Lufthansa AG

IT
Zürich, Switzerland
Posted on Thursday, July 4, 2024

As a Business Analyst, you analyze system processes, identify and resolve anomalies in applications, and provide third-level support in coordination with providers for internal stakeholders.

As Project Leader, you initiate, analyze, and develop projects, ensuring successful implementation.

  • Ensure coordination between second and third level support and provide third level support for Passenger Service IT systems in collaboration with providers and internal stakeholders.
  • Serve as the point of contact for Application Operations at SWISS for IT systems shared with or supported by SWISS for Edelweiss IT
  • Leading various kinds of IT changes and projects
  • Development of strategies and solutions for business processes in cooperation with the relevant business unit and IT management
  • Gather business requirements, create IT documents and transfer them into IT solutions in alignment with IT Security and IT Architecture teams
  • Create test concepts and test cases and make sure they are used in testing
  • Manage and control IT related invoices towards Edelweiss
Contact

Yannick Gramfort

Human Resources
Swiss International Air Lines AG

Phone
+41 44 564 22 66
E-mail address for inquiries
recruiting.services@swiss.com

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Join SWISS

You bring a proactive mindset and entrepreneurial thinking, with a strong ability to take responsibility and deliver on plan. You are known for meeting deadlines and staying within budget.
You make things happen, stay positive under pressure, and have a strong drive.

  • University or college degree or similar education preferably in Information Technology or Computer Science
  • Experience in the Airline IT industry, particularly with any Passenger Reservation system is mandatory
  • Solid experience in IT Requirements Engineering, Business Analysis, and Project Management
  • Curious to analyze and challenge existing system behaviors and seek continuous improvements
  • Proven experience in working within an Agile environment, demonstrating a strong understanding of Agile principles and methodologies.
  • Excellent communications skills on all levels (up / down / peers / cross team)
  • High commitment and dedication
  • You can communicate with senior stakeholders and focus on outcomes & deliverables
  • Fluent in English and German (written and spoken)
About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

www.swiss.com