Product Delivery Manager (all genders) Inflight Entertainment & Connectivity
Deutsche Lufthansa AG
Product Delivery Manager (all genders) is responsible for the technical and product-related communication with BoardConnect customers and ensures the contractual provision of products and services in the area of in-flight entertainment and connectivity:
- Ensuring the smooth operation of in-flight entertainment & connectivity services in accordance with the contractually agreed services with the aim of improving the passenger experience together with airline customers
- Quality assurance of the software and systems to be delivered to airline customers in the BoardConnect laboratory in Raunheim, where we carry out production-related tests on aircraft servers and analyze errors
- Managing technical communication (presentations, on-site meetings, regular online meetings) with airline customers
- Recording and analyzing user requirements, if necessary supporting airline customers in describing change requests
- Coordination and support of incident, problem and change management
Old-age provision / employee retirement, Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training opportunities
A great team, flat hierarchies, exciting topics in the airline business. Trust in the team and room for new ideas make it a special place to work. Flexible working hours make it possible to reconcile working life with private needs.
Our in-flight digital experience platform offers the complete solution for the digital passenger experience and enables Arlines to implement their specific use cases - even far beyond pure entertainment.
At Lufthansa Systems, diversity is celebrated and valued. We believe in the power of unique perspectives, backgrounds and talents. Together, we foster an inclusive environment where every voice is heard and valued. Join our diverse team and make a difference!
You are characterized by a proactive mentality, strong analytical and conceptual thinking skills as well as technical understanding and a keen eye for efficient and innovative solutions for digital change and you have the following prerequisites:
- Completed relevant studies preferably in computer science, business informatics or similar or completed relevant professional training with several years of professional experience
- Professional experience in IT operations (complex applications)
- Experience and sound knowledge of customer support
- Experience and knowledge of the aviation industry
- Confident appearance, good contact and cooperation behavior
- Good communication skills for precise & comprehensible presentation of complex issues
- Negotiating skills and assertiveness
- Fluent written and spoken German and English
- Knowledge of agile software development methods (SAFe, SCRUM) desirable
Lufthansa Systems GmbH is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.
www.lhsystems.com