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IT Customer Solution Manager

Deutsche Post

Deutsche Post

IT, Customer Service
Malaysia
Posted on Jul 2, 2025

Responsibilities

  • To create value propositions to DHL’s solutions influencing customer stakeholders.
  • To bring together various IT aspects of DHL’s offerings to create winning proposals and solutions that meets or exceeds customers’ requirements.
  • To continually improve the pre-sales process to ensure efficiency and accuracy of solutions and models put forth.
  • To support the business development team with all technical aspects of pursuits.
  • To support O2D process to ensure proper compliance to governance of opportunity through to delivery.
  • Continually engage internal and external customers to understand their new business requirements and future IT plan.
  • Propose winning solutions by contributing innovative ideas to integrate with other DHL products/3rd party products to meet customers’ total end-to-end requirements.
  • Ensure successful handover of solutions to project/product management.
  • R&D, investment and the deployment of projects

Requirements

  • Minimum Degree in IT, Computer Science or related
  • Minimum 6 Years of experience in IT Solutions/ IT Sales
  • Minimum 6 Years experience in Managing Customer Solutions, Commercials & Solutions
  • Preference will be candidates with experience in IT Customer Solutions in Logistics and IT Product Owners