Join our dynamic, globally connected Finance IT team for our SHAPE+ transformation program and help shape the future of financial systems and processes at DHL. We are driven, curious and highly delivery oriented, operating in a highly visible, dynamic project environment.

Main tasks as IT Operations Manager

Functional Management
- Foster collaboration across departments and disciplines to ensure seamless service delivery
- Indirectly, jointly manage and enable the IT operations team ( 10 employees) at IT Services with IT Services Managers
- Support development of a future orientated IT operations organization at IT Services together with IT Services Managers
Stakeholder & Vendor Coordination
- Collaborate with internal stakeholders (business units & internal IT Service Partner) and external service providers (SAP & other XaaS providers/ system suppliers) to ensure operational efficiency.
- Maintain strong relationships on operational level to stakeholders ascertain stable delivery (platform stability & application support)
Escalation & Incident Management
- Act as the primary escalation point for critical operational issues
- Drive resolution in a solution-oriented manner, ensuring minimal business disruption
- Constantly look for continuous improvements to grow the capabilities according to the Shape+ project roadmap (growth path)
Governance & Performance Monitoring
- Oversee day-to-day operations of (SAP Cloud) platforms
- Design and monitor KPIs, SLAs, and operational metrics to ensure internal and external service excellence incl. Incident and Release Management
- Create reporting for Shape+ Management and Finance Divisions
- Support to stay up to date regarding IT security standards, data protection regulations (e.g., GDPR)
Change & Risk Management (ChaRM)
- Support operational risk assessments and ensure readiness for change initiatives.
- Support strategic projects with operational expertise and leadership.

Your profile

Professional Experience
- Minimum of 10 years of professional experience in IT operations or related fields.
- Proven leadership (min. 6 years) experience in managing IT operations, (interdisciplinary) teams and driving operational excellence.
Leadership & Communication Skills
- Strong personality with the ability to guide, motivate, and develop teams.
- Excellent communication and stakeholder management skills across all levels.
Problem-Solving & Decision-Making
- Solution-oriented mindset with a structured approach to complex challenges leveraging various hands-on/ practical troubleshooting techniques
- Strong analytical skills for monitoring performance and efficiency (GSN, SAP Cloud)
Technical & Strategic Understanding
- Solid understanding of IT infrastructure, service management (tools), and operational processes
- Ability to balance strategic thinking with hands-on operational execution
- Proficient in managing SAP S/4HANA (Cloud) platform operations and system administration (SAP for Me) is a plus
Education & Certifications
- Degree in Computer Science, Information Technology, or a related field.
- ITIL Certification preferred; additional leadership or project management certifications are a plus / Agile/DevOps experience is a plus

Information for applicants

The valuation of this role is Non Pay scale S1.
Please apply online at https://careers.dhl.com.
For more information, please contact Michael Brüser, Phone: +49 2203 2997115
Closing date for applications: 3 weeks

We are looking forward to your application.

We expressly welcome all applications - regardless of nationality, ethnic or social background; Religion or belief, disability, age as well as sexual orientation and gender identity. If you have any questions, you can reach our representative for the severely disabled, Mrs. Moika Strathmann-Ridigel, on +49 175 9447901.

CONNECTING PEOPLE. IMPROVING LIVES.

#SNLCC #ITGroupFunctions #Shape+

See more open positions at Deutsche Post

Powered by Getro.com