The DHL Fulfillment Network (DFN) is a strategic initiative aimed at optimising global logistics operations by standardising processes across sites, countries, and regions. Our ambition is to build the largest global fulfillment network truly based on one global standard, allowing our customers to use our smart, on-demand fulfillment service across all regions.

Join us as a Carrier Specialist for DFN where you'll play a pivotal role in shaping our last-mile delivery strategy across LATAM. You will identify, develop and manage relationships with last-mile carriers, ensuring smooth integration into DFN operations. You'll scan the market, negotiate contracts, and create selection guidelines to help our sales teams deliver exceptional service. Your expertise will drive operational excellence and support strategic growth by enabling seamless customer onboarding and enhancing our product offering. If you have experience in carrier contracting, negotiation, and performance management, this could be the perfect opportunity for you!

Key Responsibilities:

Identifying and connecting with the best carriers in local last-mile delivery markets, to continuously enhance our service offerings
Negotiating carrier commercials, contracts, and rate cards
Onboarding new carriers into DFN systems and processes
Building strong relationships with carrier organizations for fast response and issue resolution
Maintaining a comprehensive knowledge base of carrier services and capabilities
Supporting smooth customer onboarding and alignment with DFN standards
Tracking carrier performance and implementing continuous improvement cycles
Collaborating with sales, product development, and IT teams to enable carrier integration
Supporting projects to optimize carrier management and pre-onboarding strategies

Required Skills & Experience:

Strong understanding of DHL Fulfillment Network's standard fulfillment products and last-mile transport needs for both B2C and B2B customers
Demonstrable experience in Last Mile Operations or related logistics roles
Expertise in carrier contracting, negotiation, and performance management
Excellent communication and stakeholder management skills
Proven ability to work in complex global matrix environments
Strong analytical, planning, and problem-solving skills
Affinity with eCommerce markets and business models
Full professional proficiency in English, Portuguese and Spanish.

What you'll need to do next:

If you have a proven track record of achievement that matches the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We aim to provide a candidate experience of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that employees and potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization.

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