Job Description- Senior Assistant, AFR EXP Operations

(normal working hour from 8:30 to 17:30)

Responsibilities:

• Serve as the main contact point for external customers, managing the full air export process from SLI receipt to POD.
• Perform shipment track & trace for customers.
• Input operational data into CW1.
• Prepare and deliver operational reports.
• Handle exceptions, complaints, and claims.
• Participate in joint customer visits/meetings together with the account owner.
• Coordinate with internal stakeholders (e.g., PCM/GTW/CDZ/CTG/GSC/overseas offices) on processes including booking, pickup, ground handling, customs clearance, document settlement, etc.
• Perform other tasks assigned by the department.

Requirements:

• College degree or above.
• Knowledge of AFR operations with at least 2 years of relevant experience.
• Strong English reading and writing skills; average spoken English.
• Proficiency in software applications (Microsoft Office, etc.).
• Understanding of customer service practices.
• Reliable, accountable, and stable.
• Quick thinker with strong problem‑solving skills.
• Strong communication skills.

Job Description- Senior Assistant, AFR EXP Operations

(night shift from 14:00-23:00)

Responsibilities:

• Serve as the main contact point for external customers, managing the full air export process from SLI receipt to POD.
• Perform shipment track & trace for customers.
• Input operational data into CW1.
• Prepare and deliver operational reports.
• Handle exceptions, complaints, and claims.
• Participate in joint customer visits/meetings together with the account owner.
• Coordinate with internal stakeholders (e.g., PCM/GTW/CDZ/CTG/GSC/overseas offices) on processes including booking, pickup, ground handling, customs clearance, document settlement, etc.
• Perform other tasks assigned by the department.

Requirements:

• College degree or above.
• Knowledge of AFR operations with at least 2 years of relevant experience.
• Strong English reading and writing skills; average spoken English.
• Proficiency in software applications (Microsoft Office, etc.).
• Understanding of customer service practices.
• Reliable, accountable, and stable.
• Quick thinker with strong problem‑solving skills.
• Strong communication skills.
• Able to work night shifts (Working hour: 14:00-23:00).