Own and maintain the Carrier Database, ensuring data accuracy and supporting ongoing improvements (acting as the main point of contact/SME for the platform),
Work closely with GBS on daily operations, resolving data discrepancies and technical issues,
Ensure carrier profiles and compliance documentation are up to date and available in the database and Power BI dashboards,
Collaborate with the Carrier Management community and carriers to ensure understanding and adherence to compliance processes, including training, KPI monitoring, and regular reviews,
Identify opportunities to improve processes and enhance existing tools, as well as explore new solutions to optimize carrier compliance,
Provide support on Trade Compliance-related topics,
Maintain the Market Intelligence SharePoint platform by uploading and organizing industry news and reports,
Support the creation and maintenance of SOPs, training materials, and documentation, ensuring all content is up to date in SharePoint,
Support the administration of benchmarking subscriptions (e.g. Upply, Xeneta), including user access, usage tracking, renewals, and coordination with stakeholders and vendors,
Provide general administrative support to the team, including preparing reports, presentations, and supporting new tools or initiatives.

Who are we looking for?

Strong time management skills, with the ability to effectively prioritize tasks and meet deadlines,
Proficiency in English (written and spoken),
Strong IT literacy, with a willingness to learn and quickly adapt to new systems and tools,
Ability to analyze and interpret different types of data with a high level of accuracy,
Excellent planning and organizational skills,
Proven ability to carry out repetitive or high-volume administrative tasks accurately and efficiently,
Cultural awareness and the ability to build strong working relationships with stakeholders across different regions,
Advanced proficiency in Microsoft Office 365, particularly Excel, with good working knowledge of Word, PowerPoint, and SharePoint,
Experience with Power BI is considered an asset.