The Central Europe Service Partner and Compliance Manager leads the network of service partners across all CEU counties with the help of country Operations, Finance and Procurement teams while ensuring Legal and GSOP compliance.

Scope: Spend exceeding 60 million EUR p.a. and over 200 service providers

Key Responsibilities

· Oversee the acquisition and ongoing management of service partners across PUD, terminal handling across all CEU locations (180 locations)

· Ensure compliance to Regional and Country processes, policies and procedures, and any local external regulatory requirements, relating to the Service Partner services provided

· Review and improve on existing processes within Service Partner arena through the proper set up and usage of SPMS. Provide onsite guidance and training in country where necessary.

· Regularly audit country SPMS completion and payment practices with documented findings for Operations and Finance management.

· Create a watch tower to oversee accurate and timely capture of SPMS data in the countries.

· Produce monthly Service Partner spend report

· Analyze & identify causes for low service performance measurement and engage / liaise with local SVC / Country OPS Managers to take remediate action.

· In cooperation with the country Operations teams, ensure the Sub-co portfolio (PUD, TH, and LH), intended as a negotiation process aimed to ensure the right balance between quality, efficiency, and compliance.

· Preparation of the economic analysis of outsourced services in order to determine the correct rate to negotiate with the supplier and with internal stakeholders.

· Market analysis and Competitor analysis

· Definition of departmental strategies in alignment with the Partnership Management.

· Reach, qualification, and accreditation of new suppliers where appropriate.

· Preparation and definition of strategies for internal and external auditing activities of our Sub-cos, as well as of the department.

· Ensure contractual compliance of Special Services and other Ad-Hoc providers that may fall outside of SPMS

· Ensure compliance to all Service Partner end of contract protocols (de-branding, uniform return, etc)

· Implement program plans for Electric vehicles & Go Green initiatives directly related to Service Partners

· Ensure strong communication, alignment, and engagement with local and regional management teams.

· Drive continuous performance improvement while optimizing cost efficiency and operational processes.

· Identify operational risks, develop mitigation strategies, and ensure seamless cross-functional collaboration.

· Collaborate closely with European interfaces, the regional organization, and DHL Express Germany leadership.

Your Profile

· Extensive leadership experience, ideally in managing a major service center or equivalent operational environment.

· A demonstrated track record in relationship management

· A background in managing service partner relationships.

· Previous participation in GSOP / compliance audits

· Demonstrated ability to influence teams effectively, with sound cost management and analytical capabilities.

· Fluent English plus one additional language, written and spoken.