DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

Job Purpose
In Life Sciences and Healthcare, we put patients, providers, and partners at the center of everything we do. As the healthcare landscape continues to evolve, we seek technology leaders who are adaptable, forward-thinking, and motivated to develop solutions that positively impact thousands of clinicians, researchers, and patients every day.

In this role, you will work cross-functionally with Commercial IT, Customer Services IT, and other functional IT domains, representing Network Operations IT & Digital Customer Solutions to provide strategic direction and leadership to Product Managers and Technology Product teams within Life Sciences and Healthcare. Acting as a bridge between technical and business functions, you will align technology initiatives with enterprise goals. You’ll break down complex challenges into clear, structured, actionable steps that effectively drive product strategy and development.

As Senior Manager, you will be a trusted advisor to IT stakeholders across all functions involved in Life Sciences and Healthcare enablement from a Network Operations perspective.

This is an advanced-level position within the IT Product Management career path. It requires leading and securing resources, defining product strategy, managing stakeholders, overseeing a portfolio of products and projects, driving innovation, and ensuring successful delivery that generates meaningful business value.

The core responsibilities of a Senior Manager may vary depending on the specific teams or products being managed. However, the role is expected to include the following:

1. Deliver a strong portfolio of cross-functional IT capabilities and features for Life Sciences and Healthcare, enhancing employee efficiency, improving internal experiences, and creating a seamless customer experience.
2. Define and build alignment on product vision and strategy in collaboration with business stakeholders and technology architecture teams.
3. Drive the end to end execution of the product vision, from defining features to planning how solutions are introduced to the business—from launch through go to market.
4. Advocate for high impact feature prioritization with business stakeholders, ensuring alignment on the technology roadmap and securing necessary resourcing across teams.
5. Collaborate with executives to shape product vision, provide insights on customer experience improvements, and contribute domain expertise.
6. Maintain expert knowledge of the field, including competitive solutions, third party products, market trends, and privacy focused product approaches.
7. Oversee the technical aspects of solutions, including product briefings, proof of concept efforts, and coordination of technical resources.

Management Responsibilities
As a Senior Manager, you will provide strategic leadership, manage resources, engage stakeholders, and oversee projects to ensure the IT domain aligns with business objectives.

1. Lead and cultivate a collaborative, focused environment where teams can thrive, grow their skills, and stay aligned with the product vision.
2. Prepare and deliver clear product messaging to global and regional business stakeholders, highlighting the value proposition and realized business outcomes.
3. Recommend integration strategies, enterprise architectures, platforms, and application infrastructures, offering best‑practice guidance to senior technology and product teams.
4. Assess complex trade-offs and perform effective prioritization, recognizing when platform investments are essential to enabling future acceleration.
5. Navigate across levels of stakeholder management, helping your team do the same—able to discuss technical details while connecting them to employee efficiency and customer experience impact.
6. Lead with empathy, driving difficult decisions when necessary while inspiring alignment and engagement.
7. Champion technical craftsmanship, appreciating the value of tools and processes while recognizing when rigidity can hinder progress.
8. Recruit and develop talent, focusing on individuals who are both technically strong and successful in collaborative, cross-functional innovation environments.

Do you have what it takes?

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.