Main Accountabilities：

• Serve as the primary contact for assigned customers, ensuring the delivery of agreed service commitments and KPIs.

• Coordinate with global origins, destinations, and cross‑functional teams to support seamless execution of OMS solutions.

• Support AP operations offices in implementing and complying with customer requirements and SOP

• Prepare, analyze, and present customer performance data to identify service gaps; initiate and drive corrective actions.

• Conduct periodic customer meetings, sharing performance insights, issue logs, and improvement initiatives to maintain strong customer relationships.

• Facilitate training for origins, vendors, and internal teams on new systems, processes, or revised SOPs.

• Ensure operational processes follow global OMS standards while adapting to customers' evolving needs.

• Support the Account Manager in developing action plans, implementing solutions, and monitoring the progress of improvement programs.

• Maintain accurate and updated documentation including SOPs, process maps, reporting templates, and key account information.

主要职责（Main Accountabilities）

• 作为指定客户的主要联络人，确保按照约定交付服务承诺和 KPI。

• 与全球始发地、目的地及跨职能团队协调，支持 OMS 解决方案的无缝执行。

• 支持亚太区运营办公室落实并遵循客户要求及标准操作流程（SOP）。

• 准备、分析并呈现客户绩效数据，识别服务差距；发起并推动纠正措施。

• 定期召开客户会议，分享绩效洞察、问题记录和改进计划，以维持良好的客户关系。

• 为始发地、供应商及内部团队提供有关新系统、流程或修订版 SOP 的培训。

• 确保运营流程遵循全球 OMS 标准，并能根据客户不断变化的需求进行调整。

• 协助客户经理制定行动计划、实施解决方案，并持续监控改进项目的进展。

• 维护准确且最新的文档，包括 SOP、流程图、报告模板及重点客户信息。

Requirements

• Bachelor’s degree or above, preferably in logistics related disciplines.

• Minimum 2–3 years of relevant experience in supply chain, logistics, freight forwarding, or account management.

• Good interpersonal, communication and negotiation skills

• Strong command of written and spoken English and Chinese.

• Excellent communication, interpersonal, and stakeholder management skills.

• Detail oriented, customer focused, proactive, responsible, and able to work independently.

• Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook

• Experience in OMS operations, order management systems, or supply chain visibility platforms is an advantage.

Language: Required good spoken and written English.

要求

• 本科及以上学历，物流类相关专业优先。

• 至少 2–3 年供应链、物流、货代或客户管理相关经验。

• 良好的人际、沟通及谈判技巧。

• 优秀的中英文书写与口语能力。

• 出色的沟通能力、人际交往能力及利益相关者管理技巧。

• 注重细节、以客户为中心、积极主动、责任心强，并能够独立工作。

• 熟练掌握电脑操作，例如 MS Excel、PowerPoint、Outlook。

• 具有 OMS 运营、订单管理系统或供应链可视化平台经验者优先。

• 语言要求：需具备良好的英语口语和书写能力。

根据候选人资历面试定薪。