Head of Road Freight

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Head of Road Freight in Cameroon. In this role, you will participate in the design and ensure the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation, and provide support to the sales team in line with business strategy, requirements, and corporate guidelines and policies.

Join us in connecting people and improving lives!

In this Head of Road Freight position

• You will contribute to the development of customer operations strategy in line with business strategy and requirements, corporate guidelines, and policies.
• You will draft and ensure the implementation of operational plans, measures, and budgets.
• You will ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.
• You will ensure the development and implementation of service programs in response to current and changing customer requirements identified by the sales teams.
• You will work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner.
• You will extend support for the planning and preparation of Customer Requests for Quotation (RFQs) and tenders, including conducting customer visits and making presentations.
• You will ensure coordination with specialists from various logistics operations to guarantee integrated, cost- and time-efficient logistics processes.
• You will analyze, research, and develop improved operational techniques for value-added services.
• You will seek opportunities and lead their implementation to drive the extension of operational services.
• You will make proposals to optimize and monitor processes related to customer order processing, shipping, and returns.
• You will ensure adherence to operating standards and procedures to provide cost-effective, superior, and efficient customer service.
• You will collaborate with responsible IT specialists to manage data flow and handling in line with customer requirements.
• You will study issues, determine opportunities, and introduce best practices for customer operations with a focus on increasing effectiveness and efficiency

Now, here’s what we need from you.

• Skills: CRM, Customer Support, Business Strategy, Quality Control, Account Management, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Warehouse Management, Order Processing, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, Technology Trends, E-Commerce, DHL Business Knowledge, Business Processes, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing.
• Education Level: Bachelors Degree.
• Experience Level: more than 6 years.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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