Billing Control Tower Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening Billing Control Tower Specialist in Port-Louis, Mauritius. Join us in connecting people and improving lives!

In this Billing Control Tower Specialist Position

• Freight bill auditing: reviewing invoices to ensure accuracy of charges based on contract terms and shipment data; verifying freight charges, checking for billing errors and adherence to rate agreements / spot quotes
• Ensuring all costs are received and processed in a timely manner on behalf of the customer
• Invoice dispute management: identifying and correcting discrepancies
• Managing the Accounts Payables processes & internal bookings
• Acting as single point of contact for all account-related finance questions
• Processing weekly billing sheets and handling of extensive customer pre-approval processes; ownership of approval log and status dashboard
• Clearing invoice rejections & responding to customer inquiries regarding accessorial charges, notifications, billing issues, etc.; obtaining and investigating missing or incomplete documentation to meet customer billing requirements
• Proactively resolving queries with other departments; identifying root causes and implementing solutions to issues
• Invoicing
• Statement of account overview & following up on Accounts Receivables
• Directing the reconciliation and application of customer payments to outstanding invoices
• Management support in building detailed account analyses and financial reports

Now, here is what we need from you!

• Ability to identify customer needs through information gathering and to maintain long-term customer relationships
• Well-developed communication and presentation skills
• Experience in customer management
• Clear understanding of the sector needs within the forwarding industry as well as solid knowledge of DGF products (AFR/OFR) and related business models
• Minimum 3 to 5 years of experience in operations

.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.