Business Development Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Develop DGF Business in MU and non-DGF countries managed by Africa Connect. DHLGlobal Forwarding has an opening Business Development Manager in Port-Louis, Mauritius. Join us in connecting people and improving lives!

In this Business Development Manager Position
Customers

1. External

MU Customers

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Responsible for establishing customer profiles and customer needs.

SSA Contractors

• Develop and maintain strong relations with Contractors.
• Together with Contractors plan and execute activities aimed on business development at assigned territories.
• This to include, but not to be limited with proactive encouraging Contractors to utilize DHL services and identifying joint opportunities for growth.
• Responsible for establishing Contractors profiles and Territory-level analysis / intelligence.

1. Internal

CSI and MNC owners

• Advise and guide CSI & MNC global owners on the ways how to gain more business in allocated territories.

Country Management

• Highlight to MU Country and Sub-Regional SSA Management on observations of market dynamics.
• Recommend to MU Country and Sub-Regional SSA Management territories with high growth potential for prioritization.
• Identify large, IP/ infrastructure and local conglomerate opportunities at MU market

Stakeholders
Internal

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Support MU SMT team with guidance on prioritized development based on Customers & Contractors feedback and Market analysis.

External

• Maintain and support relationships with Customers, steering Customers Satisfaction, NPAs and other indicators.
• Maintain and support relationships with contractors to ensure engagement and alignment.
• Sponsor set of selected contractors, steering their performance in alignment with agreed goals.
• Benchmark and analyze Contractors rates vs market and steer them towards highest possible profitability while keeping requested level of quality

Problem, Complexity/Process

Business Development

• Develops sales within allocated territories Plan/strategy/activities to achieve target budgets.
• Develop target lists of new business within existing portfolio and continuously review and update.
• Establish and present customized offers to customers and contractors.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance &Results

• Prepare and realize planned Customer and Contractor visits.
• Responsible for product targets as defined within exiting portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Maintain all necessary information to assess credit worthiness of existing customer.
• Support receivables functions
• Ensure Customer commitments are clearly communicated to respective operations — clear business set up process.
• Report activities, quotes, sales calls and other information through standard DGF systems.
• Perform roles and responsibilities in compliance with Company Policies Procedures and Instructions.

People - Management
Manage and lead MU M&S team ensuring proper work of department to achieve department’s goals

Autonomy:

• Accomplishes own tasks whilst in support of corporate goals
  Demonstrates structured, efficient work processes and methods.
• Uses sound judgment, manages risk and anticipates impact on overall business.

Now, here is what we need from you!

• 3 Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings
• Fluent French and English
• Minimum 8-10 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in sales environment with proven record advantageous.
• Graduate with supply chain and logistics field preferred.

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We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.