Responsibilities:

• Serve as the main contact point for external customers, managing the full air export process from SLI receipt to POD.

• Perform shipment track & trace for customers.

• Input operational data into CW1.

• Prepare and deliver operational reports.

• Handle exceptions, complaints, and claims.

• Participate in joint customer visits/meetings together with the account owner.

• Coordinate with internal stakeholders (e.g., PCM/GTW/CDZ/CTG/GSC/overseas offices) on processes including booking, pickup, ground handling, customs clearance, document settlement, etc.

• Perform other tasks assigned by the department.

Requirements:

• College degree or above.

• Knowledge of AFR operations with at least 5 years of relevant experience.

• Strong English reading and writing skills; average spoken English.

• Proficiency in software applications (Microsoft Office, etc.).

• Understanding of customer service practices.

• Reliable, accountable, and stable.

• Quick thinker with strong problem solving skills.

• Strong communication skills.